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Grateful that Hang Seng Bank, one of the major banks in Hong Kong, is determined to become a data-driven leader in the financial services. Appreciate the vision and leadership from the bank’s senior management to make this happen. It really sets a great example for Hong Kong companies to treat data as their strategic asset and how data play a game changer role in the Digital Economy.

Apart from data and technology parts, Data Literacy is equally critical for the success of a data-driven enterprise. Apart from English and Chinese, do you speak #Data? According to Gartner, Data is the second business language in the Digital Economy. Every employee, not just data team and IT team, needs to speak data to communicate with, argue with and persuade customers, colleagues, bosses, investors, partners, literally everyone around you. This is one of the top Future Skills ranked by almost all leading research firms.

It is my pleasure and honour having this opportunity to lead and deliver our Data Literacy Empowerment Programme #DLEP to the bank. DLEP aims to democratise data literacy to the majority of the workforce through a series of data literacy executive roundtables, experiential workshops, group projects, mentoring sessions, hackathons and more for the bank. It emphasizes on data mindset and culture, data storytelling, machine learning applications and hands-on experience. Thanks to the trust and support from Hang Seng Bank’s senior management especially the leadership from Patrick Khong, CDO of HASE, my CUHK’s teammates and OpenCertHub Academy’s data experts.

Higher customer expectations on digital experience and keen competition from data savvy banks and FinTech startups are some of key drivers for us to create this DLEP programme. In fact, it happened in not just financial services but also most of the major traditional industries.

If you would like to know more about our DLEP to ride on the journey of becoming a data-driven enterprise, I am happy to share my thoughts with you.

#CUHK#ABIP#CUHKEMBA#CUHKMBACUHK Business School
#HangSengBank#HASE
#FinancialServices#Banking#FinTech
#DataLiteracy#DataDriven
#BigData#AI#MachineLearning
#DataMindset#DataCulture#DataStoryTelling
#OpenCertHub#OpenCertHubAcademy

What is the secret sauce of Coca-Cola in the old economy? How about the secret sauce of the leading enterprises in today’s new economy? The answer is customer centricity. How did these enterprises make it? The answer is #Data. These companies are capable of turning data into their customer voice. That differentiates the leaders from the laggards in the digital economy.

Thanks for Hong Kong Association for Customer Service Excellence #HKACE to invite me to share my experience with their members. My main theme was “Turn Data into Our Customer Voice”. I have explained the core relationship of Customer Centricity and Data Literacy using the Left-Right Circle framework. I also introduced how we used our Data Literacy Empowerment Programme #DLEP to empower enterprises to democratize data literacy (data culture, mindset and skills) to the majority of their workforce. Find out more from our OpenCertHub Academy https://lnkd.in/gi6y9mJE

Benson Kwong #Fairwood#大快活, one of the largest fast food chains in Asia, also shared how they made use of data to help their internal customers (colleagues) to solve pain points in the front line. For instance, they used data to find the most effective way to deliver training to different levels of employees. Excellent examples of making use of data for customer excellence.

Appreciate Annie LeungCharles Ho from #HKACE#MTR effort to organize this forum. I hope I have given some insights to them and their members how to leverage on data in their customer services businesses and operations.

#AI#BigData#DataLiteracy
#DigitalTransformation#DigitalEconomy
#CustomerCentricity
#LeftRightCircle
#OpenCertHubAcademy
#OpenCertHub

As a member of the GS1 HK’s IoT Industry Advisor Council, I am glad to join the 16th Guangdong-Hong Kong-Macao IoT Technology Application Summit co-organised by GS1 HK today in 3 locations, mainland, Hong Kong and #Macau, simultaneously.

Appreciate the effort from Anna LinCorinna FungJulian Sin#GS1HK, Kingsley Wong #OGCIOIvan Lam#ASTRI, 龍勝當 #澳門電腦學會,and certainly counterparts in Guangdong. Glad to see many industry experts there as well Andrew Lingwilson chongVincent SoIr Dr Venus LunHarman NgKinsen LeeBryan Peng(彭文俊)Alex Chung 鍾孝揚 and many others.

Great to see the collaboration across 3 regions on IoT applications on various industries. To make our Greater Bay Area or GBA work, we need smart money flow (FinTech and RegTech), smart logistics flow (AIOT) and certainly smart information flow (AI and Big Data). All these flows have to be protected by CyberSecurity and Blockchain.

Thanks for Anna’s leadership and her GS1HK team effort. Look forward to having more collaboration in these areas and contributing more in this alliance across the #GreaterBayArea#GBA in 2022 and beyond.

#SmartMobility#SmartCity#SmartRetail
#SmartLogistics#SmartTravel
#SupplyChain#Logistics
#AIOT#IOE#IIOT#AI#BigData
#FinTech#RegTech#Blockchain#CyberSecurity

First of all, Merry Christmas🎄🎁🎉 to you all. Really happy to meet my new and past MBA students in this year’s CUHK MBA Christmas Party. Lots of fun and memories. Our Dean of CUHK Business School Professor Lin Zhou, MBA Director Grace Liang, EMBA Director Pong Yuen, Howard Lam and many faculty members like Dominic ChanHugh Thomas Seen Meng Chew and many others also joined today’s party to share the happy moment together.

Recalled that my MBA students were doing their final projects on my #FinTech#AI and #BigData classes. They were all very professional and put real effort there. Well done! Keep up the learning spirit.

I enjoyed the party very much. Thanks for Grace’s invitation and the effort from the new MBA cohort and our MBA office to organize such a great and joyful party.

By the way, how do you like my BOWTIE 🎀 look😆✌?

Wish you all have a Merry Christmas 🎄🎁🎉 and good health always.

#MerryChristmas #Bowtie
#CUHK #CUHKMBA #CUHKEMBA
#MBA #EMBA
CUHK Business School

Congrats to all winners of the Best HR Awards 2021 organized by #CTGoodJobs. Lots of innovation from the HR professionals this year. I particularly love the inspiring categories of the awards like GenZ Attraction, HR Digitalization, HR Analytics, Diversity and Inclusion, Top Happiest Culture, Best Change Leadership, and more. It really signified and recognized what really matters in the digital age. More about the award categories and respective winners can be found here:
https://lnkd.in/gaFAN6tj

Thank you for CTGoodJobs, the judges like Jeff Tam Virginia Choi JP and the crew behind the scene. Appreciate Vivienne Wong #HKET and her CTGoodJobs teammates Reo Lam Christine C. Cyrus Chow and more to organize such an inspiring and encouraging Awards for all of us. Well done.

I was grateful to be invited as a keynote speaker of the ceremony. According to a recent #WEF report, in the digitally transformed world, more than 1 billion people need to be upskilled by 2030. HR plays a pivotal role to make it happen. I shared my experience on empowering and upskilling talents on data literacy as it is one of the top Future Skills that every one of us needs to be good at. If you have missed my sharing session or you were there but want to review my key points, please feel free to download my deck here.
https://lnkd.in/g4bax5is

Thanks Miko Cheung for her inspiring speech on “Be my own CHO – Chief Happiest Officer” and Teddy Liu sharing as well. Glad to witness many great HR leaders to receive their recognition there such as Patricia Yeung #McdonaldEliza Ng #hkpcAndy Luk #InformamarketsCeline Chow #DBSHKCaleigh Chan #EY, Stanley Tsui #ASM, Kevin Chu #KaiShing and many others. Also, thanks for my #OpenCertHub and #OpenCertHubAcademy teammates Andy Kwok Eric Luo for their support and effort.

#BestHRAwards2021
#DataLiteracy #Data #BigData #AI
#Upskill #Reskill #FutureSkills
#HR #Talents #HRDigitalization
#DigitalTransformation
#DigitalWorkforce

First of all, congrats to all 2021 FinTech Award winners and participating teams of the 2021 Hong Kong ICT Awards. Really happy for #Wizpresso Calvin Cheng, CFA and his team to win the Grand Award this year. Really proud of them for their great progress in the last few years. Also congrats to all the other winners including #CoverGo #MediConCen #FCCAnalytics #Tappy #AIA #LeapXpert #Quantifeed #Contrendian. Find out more https://lnkd.in/gnwmi8S7

It has been my great honour to be the Chief Judge of the #HKICTAwards FinTech Award this year and in the last few years. Big thanks to all judges and assessors like Michael LeungStephen LauDominic SiuHerman ChengJacob Wai 韋達人, LLM, MBA, FRM, FCMA, FwiSDP, CSDP, MHKCSBrit Blakeney AnghelakisBurton ChengRosie Hampson, Pete Townsend, CK Wong, Betty Fung, Andy Tong, Wilson Pang, for their contribution. Appreciate #HKIB teammates led by Mr. David Kwok, Carrie Leung and Philip Kam for their leadership and professional management of the FinTech Award. Also thank for the great support from #OGCIO #HKMA #HKIB #HKSFC #Cyberport #HKSTP #ASTRI and other supporting organizations.

The good news for this year is that we are witnessing better and stronger teams year from year. Here are the 3 key highlights.

1. We had record high in terms of number of applications this year.

2. We had richer varieties of #FinTech innovations this year, such as #InsurTech#RegTech#Tokenization#AI on HR in Financial Services.

3. We also appreciated more collaboration of FinTech #startups #entrepreneurs and financial services incumbents #leaders to #cocreate better customer experience, products and services, and innovate new business models. From competition to collaboration.

With this foundation and FinTech ecosystem that we have built for Hong Kong, plus initiatives like HKMA #FinTech2025 and #CDI#GBA#ESG#InsuranceConnect, etc., We are expecting even better innovations coming in the next few years.

Congrats to all of you including myself and be grateful to be a part of the FinTech innovation journey for Hong Kong. Thank you.

Wizpresso 濃說
Tappy Technologies
CoverGo | Insurtech
LeapXpert
Quantifeed – The Wealthcare Experts
CONTRENDIAN

Would like to share with you my 3 “brights” today. We all enjoyed a “bright” weather today to kickoff our Digital Leadership Empowerment programme for a group of “bright” talents of China “Everbright” Bank Hong Kong.

The key objective of the programme is to empower China Everbright Bank HK with innovative, data driven, intrapreneurial and agile mindset and capabilities to seize the emerging opportunities and manage the unprecedented challenges in the #DigitalEconomy.

A big thank to Fanny Chan and her teammates to make this happen. I enjoy collaborating with her team. They are not just bright but also positive, passionate and joyful. Also appreciate the great support from #HKIB Carrie Leung and #OpenCertHub Andy Kwok and their teammates.

It is just the start of a fruitful and impactful journey of #upskilling #CEBHK. I am so grateful that we can be a companion with this group of bright minds in the road ahead.

#ChinaEverBrightBank
#中國光大銀行香港分行
#中國光大銀行
#CEBHK #CEB
#DigitalTransformation
#DigitalLeadership
#DataLiteracy #AI #BigData #FinTech
#FutureSkills

The #CPA Conference 2021: Transcending Together. Grateful to see that #HKiCPA Hong Kong Institute of Certified Public Accountants has successfully organized their #f2f annual conference today.

It was not easy for sure as we were still having lots of challenges under the Covid-19. Thanks for the leadership from Raymond Chung Ching Cheng, President of the HKiCPA, and his teammates like Rosalind Lee, Horace Ma, Jonathan Ng to organize this event and invited me to be one of the panel speakers. Over 200 members joined this inspiring event. Congratulations.

The conference invited great speakers to share their experience. We really learned a lot from Kenny Sham from #LEGO as well as many others like Edwin Morris from #JebsenTeddy Liu. I was impressed how they innovated in the pandemic period. Kenny said that the traffic was dropped from 3,000+ visitors per shop daily down to 3. If you were LEGO, what were you going to do apart from scaling down, cutting cost, etc. They didn’t.

LEGO launched a number of innovative programs like Lego Brick at Home, Cross Girl Virtual Pop-up Store (AR), etc. They performed great in terms of not only sales but also customer engagement, branding, sustainability and staff loyalty. In essence, truly understanding the pains of different customer segments in the pandemic and being able to solve these problems using #innovation and #technology, and the established trust among colleagues made the difference.

I was in another panel on digital transformation. We had experts from the #Accounting and #Finance industry and certainly #DigitalTransformation, including Andrew Lee #EYDickman Chiu from #Bitmex, Michael Chan #Vis and Jeffrey Chan #GrantThornton. We agreed that change management, culture, purpose, collaboration and most importantly people are the key for success in digital transformation.

My final recommendation for the audiences was, rather than worrying about #AI may replace some of their jobs, to proactively #upskill themselves, especially on their #DataLiteracy and empower their companies to transform. In the context of this change, both the company and the finance people will have a chance to learn from the journey especially unleashing the power of #data and monetizing data. That experience will benefit not only the company but also the employees for better career options in the #DigitalEconomy.

Great to meet old and new friends there too Venus Tang (鄧麗華) Francis Fong Mandict Wong Johnson Kong and many others.

The vibrant Hong Kong #Innovation and #Technology #ecosystem is back to normal (well, at least getting close to that) with exciting and impactful activities every day and every week. Really grateful to seeing that happen.

Please join me in the next 2 weeks for a series of exciting events (just a partial list).

AI & Big Data in FinTech Forum
Sep 29, 2021
https://lnkd.in/gH3N-wKp

The 14th CIO Executive Summit 2021 – Hong Kong
Theme: The CIO Imperative in the New Normal: Creating the Ultra-Adaptable Enterprise
Sep 29, 2021
https://lnkd.in/g7tb7728

The CPA Conference 2021: Theme: Transcending Together
Oct 2, 2021
https://lnkd.in/ghc8hBsC

Establishment of Corporate Innovation Index
Theme: Open Forum and Pilot Study
Oct 4, 2021
https://lnkd.in/g-xXf87h
https://lnkd.in/gAfA6c5R

Digital Leadership Series
Theme: Leadership & Workforce Transformation in the Digital Era
Oct 12 and 13, 2021
https://lnkd.in/gTq6KPkf
https://lnkd.in/gRhSrte9

and more.. Stay tuned for my post-event insights and key takeaways.

#CUHK #MIG #VFF
#VirtualFinTechFair #FinStep #NovsphereMedia
#HKiCPA #CPA
#DigitalTransformation
#DigitalWorkforce
#AI #BigData #FinTech
#CorporateInnovation
#CIO #CDO
#Finance #Accounting #Auditing

“Make Something WOW” was the message on the wall behind Michael Yung and I. That was close to what we have talked about. How to make our customers #WOW by smart use of #data?

This was another episode of the #ToaSirDataTalk #ToaSir講數 series organized by #OpenCertHub #OCH. Michael is an veteran in the #TravelTech and #CustomerLoyalty industry. We discussed how to leverage on data in the #B2C and #B2B markets.

Michael has been using data to empower his company to understand their consumers and offer the most suitable products and services to them. Another key customer of this industry is merchants. Michael also makes use of data to help his merchants to design right products and campaigns to their customers. We also talked about the key roles of data in a #platform.

We have discussed how data are being used in the Travel and Customer Loyalty industry. Michael is also an expert in data security. He also shared how to do a proper data governance to protect their customers and his company. We also touched on the challenges and opportunities on cross-border data sharing and #cloud strategies on #BigData and #AI applications. Thank you Michael.

Stay tuned for #ToaSirDataTalk #ToaSir講數. Will share the way to access this series of mine shortly. You don’t want to miss the experience sharing from Michael and other corporate and digital leaders from key industries in #HongKong, Mainland #China Iin particular #GBA and #ASEAN.

Prior episodes of the series:
Susanna Chiu, ED, #Bonjour
https://lnkd.in/gHC9HwcD