#Data is no doubt the most important asset of leading enterprises in the #DigitalEconomy. The best way to learn about the use of data in businesses is to speak with the leaders and data experts in major industries. It was my honour to conduct a series of interviews with the renowned leaders in our “Toa Sir Data Talk” or “Toa Sir講數” programme organized by #OpenCertHub and supported by #HKPCAcademy. Appreciate all the efforts from both teams especially Andy Kwok Karen F. and Marius Chow. The main objective of the programme is to share the best practices of the use of data and strengthen the data literacy of the business leaders, executives and professionals. I am happy to launch our first episode at the beginning of the Year of the Tiger. It is available to watch now in the programme website https://toasirdatatalk.com. The rest of the series will be released in Feb and Mar. You are welcome to watch them and let’s learn together. More elite speakers will be on our programme. Stay tuned. If you have some data experience to share, please let me know and I am more than happy to invite you to our “Toa Sir Data Talk” programme. 1. Anna Lin #SupplyChain #Retail Chief Executive, GS1 Hong Kong https://lnkd.in/gsSYnZFk 2. Daniel Kwong #Telecom Former Chief Information and Innovation Officer, CITIC Telecom CPC 3. Susanna Chiu #NewRetail #eCommerce Executive Director, Bonjour Holdings https://lnkd.in/gHC9HwcD 4. Michael Yung #CustomerLoyalty #Platform #TravelTech Former Head of Digital Product and Technology, Asia Miles https://lnkd.in/ggvNv8BN 5. Dr. Ricky Tsui #Engineering #Design Director of R&D and East Asia, ARUP https://lnkd.in/gmZ6VqMD #ToaSirDataTalk #ToaSir講數 #BigData #AI #DataLiteracy #DataCitizen #CitizenDataScientist #DataScientist #OpenCertHubAcademy #HKPC
Starting from the Year of the Tiger, I will take up another role at CUHK as the Associate Director of our EMBA Programme https://lnkd.in/fWQzDKq on the top of my current roles at CUHK and other roles in the innovation and technology industry. Together with our strong faculty and teammates at CUHK, I hope my experience and networks in the innovation and technology ecosystem can further empower our EMBA alumni and students on their digital transformation journey. Here is my webpage at CUHK https://lnkd.in/gPq7W8ye.
Really appreciate many mentors and colleagues at CUHK, as well as EMBA alumni and students to make my journey meaningful, impactful and joyful. In particular, I would like to thank Professor Pong Yuen, Howard Lam, Andrew Chan, Kalok Chan, Waiman Cheung, Dominic Chan, Grace Liang, John LAI and Chun So, Jean Yuen and many others of CUHK EMBA team in my CUHK journey. Thank you.
Apart from teaching EMBA, Chinese EMBA and MBA courses, and corporate training on digital transformation, corporate innovation, entrepreneurship, AI, FinTech, Platform and emerging technology subjects, I am also a founding member of and actively participating in a few key innovation and technology initiatives of CUHK as follows. Feel free to communicate with me to find out more.
Corporate Innovation Index
Deep Tech Venture Launch Programme
Digital Leadership Series for Executives
Mini-MBA in Innovative Leadership
I look forward to continually cultivating the next generation of leaders and entrepreneurs in the digital economy through our EMBA programme and other capacities of mine in the innovation and technology ecosystem.
I wish you all and your families have a healthy, happy and fruitful year of the Tiger.
Thanks to Joe Wan, CEO of #Tricor, for his experience sharing on talents cultivation in the digital era. Also, appreciate Teddy Liu for delivering the workshop on Leadership and Workforce Transformation in the Digital Era Programme. It was a part of our Digital Leadership Series for Executives initiated and designed by me and a number of industry experts and professors for #CUHK.
Here are a few key takeaways from Joe’s sharing.
1. How important is “#WHY” and “#PURPOSE“.
We have to help our colleagues know why he or she is here and how important and relevant their contribution is to the company and themselves. If that alignment works well, people will not just stay but also do their best in their jobs.
2. Listen to all levels of employees
Willing to listen to different levels of staff and answer all kinds of questions directly from staff from levels down will earn trust and pick up ideas that senior management can never think of.
3. Transform every employee to be a #startup
Encouraging #intrapreneurship and innovation from the bottom also encourage talents to join you and stay and grow with the company. Joe has supported their teammates to open a cafe which is now in their building and other places.
4. Take exit interview seriously
Not only finding out more about why a colleague leaves, but also offering staff, who are leaving, a final chance to stay. Joe said in the Exit Interview, “If you stay, I can waive the advanced notice for your next resignation if any.” That sincerity is really building another level of trust even the staff finally left. Alumni groups can be very powerful these days as ecosystem collaboration is the key to success in the digital era.
5. Respect each other
Joe asked and enforced every manager to treat their staff with respect. For instance, it is fine for a manager to shout at their staff but never one stands up and the other sits down. A simple gesture means a lot.
All these tips applied well in particular to the young generation. I learned a lot from Joe and Teddy. To thank Joe, I also shared a copy of my book #數碼力大提升 to him.
What is the secret sauce of Coca-Cola in the old economy? How about the secret sauce of the leading enterprises in today’s new economy? The answer is customer centricity. How did these enterprises make it? The answer is #Data. These companies are capable of turning data into their customer voice. That differentiates the leaders from the laggards in the digital economy.
Thanks for Hong Kong Association for Customer Service Excellence #HKACE to invite me to share my experience with their members. My main theme was “Turn Data into Our Customer Voice”. I have explained the core relationship of Customer Centricity and Data Literacy using the Left-Right Circle framework. I also introduced how we used our Data Literacy Empowerment Programme #DLEP to empower enterprises to democratize data literacy (data culture, mindset and skills) to the majority of their workforce. Find out more from our OpenCertHub Academy https://lnkd.in/gi6y9mJE
Benson Kwong #Fairwood#大快活, one of the largest fast food chains in Asia, also shared how they made use of data to help their internal customers (colleagues) to solve pain points in the front line. For instance, they used data to find the most effective way to deliver training to different levels of employees. Excellent examples of making use of data for customer excellence.
Appreciate Annie LeungCharles Ho from #HKACE#MTR effort to organize this forum. I hope I have given some insights to them and their members how to leverage on data in their customer services businesses and operations.
Would like to share with you my 3 “brights” today. We all enjoyed a “bright” weather today to kickoff our Digital Leadership Empowerment programme for a group of “bright” talents of China “Everbright” Bank Hong Kong.
The key objective of the programme is to empower China Everbright Bank HK with innovative, data driven, intrapreneurial and agile mindset and capabilities to seize the emerging opportunities and manage the unprecedented challenges in the #DigitalEconomy.
A big thank to Fanny Chan and her teammates to make this happen. I enjoy collaborating with her team. They are not just bright but also positive, passionate and joyful. Also appreciate the great support from #HKIB Carrie Leung and #OpenCertHub Andy Kwok and their teammates.
Grateful to spend my weekend with elite tech entrepreneurs and business leaders to learn about emerging technologies and business innovation. It is one of my classes in #CUHK Mini MBA Innovative Leadership program. It aims to #upskilling busy executives and #entrepreneurs on the latest #leadership mindset and skills in the #DigitalEconomy through a series of short modules in a few months.
I particularly like the mix of my class participants. We had quite a few startups’ founders and leaders like #Dayta, tech giants like #AWS, financial services like #HangSengBank, public sector like #HKHousingSociety and major ecosystem enabler like #HKSTP. My class in fact is a mini tech and innovation #ecosystem. One of the most valuable parts of this class was the team discussion and case studies where we could focus on the key aspects that our participants were most concerned and cared about in seizing the opportunities and managing the potential risks in the emerging digital economy.
Thanks for the active participation of all the students. Really enjoyed it and learnt from you all as well.
It was not easy for sure as we were still having lots of challenges under the Covid-19. Thanks for the leadership from Raymond Chung Ching Cheng, President of the HKiCPA, and his teammates like Rosalind Lee, Horace Ma, Jonathan Ng to organize this event and invited me to be one of the panel speakers. Over 200 members joined this inspiring event. Congratulations.
The conference invited great speakers to share their experience. We really learned a lot from Kenny Sham from #LEGO as well as many others like Edwin Morris from #Jebsen, Teddy Liu. I was impressed how they innovated in the pandemic period. Kenny said that the traffic was dropped from 3,000+ visitors per shop daily down to 3. If you were LEGO, what were you going to do apart from scaling down, cutting cost, etc. They didn’t.
LEGO launched a number of innovative programs like Lego Brick at Home, Cross Girl Virtual Pop-up Store (AR), etc. They performed great in terms of not only sales but also customer engagement, branding, sustainability and staff loyalty. In essence, truly understanding the pains of different customer segments in the pandemic and being able to solve these problems using #innovation and #technology, and the established trust among colleagues made the difference.
I was in another panel on digital transformation. We had experts from the #Accounting and #Finance industry and certainly #DigitalTransformation, including Andrew Lee #EY, Dickman Chiu from #Bitmex, Michael Chan #Vis and Jeffrey Chan #GrantThornton. We agreed that change management, culture, purpose, collaboration and most importantly people are the key for success in digital transformation.
My final recommendation for the audiences was, rather than worrying about #AI may replace some of their jobs, to proactively #upskill themselves, especially on their #DataLiteracy and empower their companies to transform. In the context of this change, both the company and the finance people will have a chance to learn from the journey especially unleashing the power of #data and monetizing data. That experience will benefit not only the company but also the employees for better career options in the #DigitalEconomy.
The best way to learn how to seize the opportunities of #BigData and #AI is not just reading books or taking training. Rather, we should learn from the industry leaders and practitioners. #OpenCertHub and I have started a series of experience sharing sessions called “Toa Sir Data Talk” or “Toa Sir講數”.
Today, I have talked to Susanna Chiu, ED of #Bonjour #卓悦控股, one of the #NewRetail pioneers in Hong Kong and mainland. Susanna has been an innovator throughout her career from IT Audit, Digital TV to Supply Chain and New Retail. She is always a believer of digital innovation.
We discussed how we can make use of data on #Ecommerce #O2O #KOL #Platform #Ecosystem and more. Seeing Is Believing it. Susanna also walked me through their facilities with lots of new initiatives and fun. We both believe that empowering partners, customers and merchants with the power of data analytics is the key to the success of today’s business in the #DigitalEconomy.
Many thanks to Susanna and her teammates in Bonjour. We will continue talking to influential leaders on Data. Stay tuned for #ToaSirDataTalk and #ToaSir講數 on how you can access to this series of experience sharing.
Really grateful that the Hong Kong Book Fair is back. Mr. Paul Pong 龐寶林 and I will have a chance to meet you face to face in the Fair. We will sign our books #新經濟制霸戰 及 #數碼力大提升 for you, have a chat with you and take a photo with you.
See you in the 2021 Hong Kong Book Fair.
July 16 (Fri) from 4pm to 4:30pm
1A-C16, Hall 1, 1/F., HKCEC
Paul is an expert in investment field. He will share his perspective on the investment opportunities in the #NewEconomy with you.
I will share with you on how leaders, executives, #startup entrepreneurs, professionals and students can leverage on #Innovation and #Technology to seize the unprecendented opportunities in the #DigitalEconomy.
More about the 2021 Hong Kong Book Fair:
Join me on June 24 at 11:15am HKT to have a live discussion with the next generation of leaders in the #DigitalEconomy. Ken Lo #SF Supply Chain, Yvonne L. #Alipay Hong Kong and Michael Ng #WeLab Bank will be with me in a panel of the 2021 #KODW #KnowledgeofDesignWeek organized by the #HKDC #HongKongDesignCentre.
We will talk about how these leaders innovate and empower #eCommerce #ecosystem. #Data are the secret sauce of their success. How are they making use of data? What’s next for these leaders to bring us to the next level of e-commerce in the post pandemic era. Come and join us.
Launched in 2006, Knowledge of Design Week (KODW) offers an exciting and premier global knowledge platform for local & international #designer, #brand #strategist, business leaders, #entrepreneur, #technologist, #educator & #visionary to share industry insights, trend analysis, creative solutions & game-changing innovation to transform individuals, businesses & the society.
This year’s KODW has invited over 50 global & local leaders to share their knowledge. Find out more about the speakers and programmes here.