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DigitalTransformation

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Just finished conducting a 4 days intensive and fruitful EMBA course on Innovation and Intrapreneurship Management for CUHK. On one hand, I am exhausted. On the other hand, I am very grateful as 83 top executives from the mainland China participated my class on Zoom even under the pandemic situation. Engaging 83 executive students for 4 full days on Zoom (plus conducted in Putonghua) was not easy as you could imagine but we did have a joyful and valuable learning experience together.

Not only the number of students has broken my record of teaching EMBA class, the quality of the students were very impressive. They came from different industries like property, professional services, design, manufacturing, engineering, technology and even agriculture. At the beginning, I had some doubt on how much they wanted to learn innovation and how much effort they would put on a course as they are all busy and uprising bosses and top executives. To my surprise, they were serious and really put lots of effort to learn. Really appreciate their passion and perservance to learn.

Apart from going through core concepts and models, we learned corporate innovations and intrapreneurship by exploring 10 influential and inspiring internationl and Chinese cases. We discussed, debated and learned through this process. It was also my honour to have three elite leaders as my guest speakers to share how they innovate as a startup (Sum Wong from #EventX), a tech giant (Jacqueline Chong from #Amazon#AWS) and a traditional enterprise (Damien Wu#ChinaChem). We all learned a lot from them. Really appreciate it.

Now, I need to relax a bit and get a good sleep. Enjoy the Easter Holiday!

#Innovation#DigitalTransformation#CorporateInnovation#Entrepreneurship#DigitalStrategy#intrapreneurship#Startup
CUHK Business School#CUHK#CUHKEMBA#CUHKChineseMBA#EMBA

We had a nice evening in #Macau, well virtually. Macau is a beautiful place as you can see in the photo below. I had a webinar designed especially for audiences from Macau last night together with my CUHK EMBA teammates. Hope I can see f2f all my friends, students, and partners in Macau very soon.

The topic was Digital Transformation for Traditional Enterprises. I invited Winson C. W., our CUHK EMBA alumnus, and a Macau native, to share his experience with the digital transformation in Macau. I am very proud of what Winson and many other CUHK alumni from Macau have achieved. They are now contributing to the growth of Macau particularly by seizing the opportunities and managing the challenges arising from the GBA. Winson has shared a few local innovation cases led by our alumni, such as Judy Wong (Robi 3), Antonio (集運幫), and Acen 江總(澳覓). It was impressive. Thank you, Winson.

Winson also shared his CUHK EMBA journey, such as, learning from top industry leaders and faculties, picking up new knowledge, theories and models, making new connections, contributing to society, classmates becoming lifetime friends, enriching his global vision, and more. While most of Macau’s young generation has gone through an undergraduate programme, not too many of them have taken further to upskill themselves with an internationally recognized EMBA programme like CUHK. Apart from strategy, marketing, finance, and human capital, we also have a unique focus and strong faculty on #DigitalTransformation#CorporateInnovation#ChineseWisdom, and #Entrepreneurship – the most needed knowledge and skills in the VUCA*Digital Era.

To better contribute to Macau’s future growth in GBA, EMBA is a good option for the next generation of leaders in Macau to pursue. Here is a link for more.
https://lnkd.in/fWQzDKq

See you all soon in Macau and have a great Easter Holiday with your family. Take care!

#Macao
#CUHK#CUHKEMBA#EMBA
CUHK Business SchoolCUHK EMBA
#VUCA#Volatility#Uncertainty#Complexity#Ambiguity
Pong Yuen, Howard LamAndrew ChanChun SoKen Lin

How the key #eCommerce service providers and #startups in Hong Kong #innovation and #technology #ecosystem have been helping #SME not just tackle the challenges in the Covid but also seize new business opportunities?

The new issue (Mar 2022) of the #Bloomberg Businessweek Hong Kong/Taiwan have looked at this hot theme. They have interviewed a few key eCommerce leaders and myself. If you want to know more, here is the link.
https://lnkd.in/gargzZPh. Thanks Bloomberg Businessweek/Chinese Edition Sinyi Au.

There is another excellent opportunity to learn about eCommerce strategies and practical tips from a group of eCommerce experts on Mar 14. It is another episode of our #Innopreneur Forum series organized by #HKPC. The programme aims to empower and upskill SMEs to do successful #DigitalTransformation.

The main theme of this upcoming forum is “Successful eCommerce Strategies in the New Normal”. I will moderate 2 online discussion panels with the following guests.
Susanna Chiu #Bonjour
Eddie Chou #HKTTECC
Gary Lam #Posify
Taurus Cheung #ShipAny
Sheldon Li #Buyandship
Jeffrey Lam #DBS
Otto Lee #HKCERT

Thanks 香港生產力促進局 #HKPCAcademy #HKPCInnoSpace #SMEOne Karen F.Elly YipDAPHNE HO, and many others for organizing it. Don’t miss it. For more info and registration, here you go.
https://lnkd.in/gtN6h7pB

Starting from the Year of the Tiger, I will co-host the signature programme New Management Thinking 管理新思維 of #RTHK. I will invite top leaders in town to share their experience on digital transformation and corporate innovation.

I am so grateful that I had Ravel Lai, a veteran in #RetailTech industry, to be my 1st guest of this series. More top leaders will share their experience with us. Stay tuned.

Ravel has been applying technologies for retailers in all kinds from shoes, grocery, electronics to restaurants and shopping malls. He is a perfect expert to learn from on how retailers have been making use of technologies to solve problems, seize opportunities and handle crisis like the Covid-19.

We talked about technologies being used to overcome the pandemic. We explored the use of #BigData and #AI in #membership#logistics#eCommerce#O2O#NewRetail#SocialCRM, and more. We also shared on various collaboration examples with startups. Then, we discussed the future of retail and the impact of emerging tech like #MetaVerse and #XR on retail industry.

Don’t miss the opportunity to tune in #RTHK1 #FM926 at 2pm on Feb 20.
https://lnkd.in/f-X8RaN

You can also review our chat through this link after Feb 20.
https://lnkd.in/gYddhHHW

Thank you so much to my CUHK teammates and my mentors Professor Andrew Chan and Professor Pong Yuen, Howard Lam and RTHK teammates.

CUHK Business School CUHK EMBA
#CUHKEMBA
#NewManagementThinking #管理新思維
#DigitalTransformation #CorporateInnovation #Entrepreneurship
#Retail #ShoppingMall #Shopping

Starting from the Year of the Tiger, I will take up another role at CUHK as the Associate Director of our EMBA Programme https://lnkd.in/fWQzDKq on the top of my current roles at CUHK and other roles in the innovation and technology industry. Together with our strong faculty and teammates at CUHK, I hope my experience and networks in the innovation and technology ecosystem can further empower our EMBA alumni and students on their digital transformation journey. Here is my webpage at CUHK https://lnkd.in/gPq7W8ye.

Really appreciate many mentors and colleagues at CUHK, as well as EMBA alumni and students to make my journey meaningful, impactful and joyful. In particular, I would like to thank Professor Pong Yuen, Howard LamAndrew ChanKalok ChanWaiman CheungDominic ChanGrace LiangJohn LAI and Chun So, Jean Yuen and many others of CUHK EMBA team in my CUHK journey. Thank you.

Apart from teaching EMBA, Chinese EMBA and MBA courses, and corporate training on digital transformation, corporate innovation, entrepreneurship, AI, FinTech, Platform and emerging technology subjects, I am also a founding member of and actively participating in a few key innovation and technology initiatives of CUHK as follows. Feel free to communicate with me to find out more.

Corporate Innovation Index
https://lnkd.in/gzykEWCF

Deep Tech Venture Launch Programme
https://lnkd.in/ge45dMPp

Digital Leadership Series for Executives
https://lnkd.in/gZBZmjp

Mini-MBA in Innovative Leadership
https://lnkd.in/g6Pe4bUM

I look forward to continually cultivating the next generation of leaders and entrepreneurs in the digital economy through our EMBA programme and other capacities of mine in the innovation and technology ecosystem.

I wish you all and your families have a healthy, happy and fruitful year of the Tiger.

#CUHK CUHK Business School
#CUHKEMBA #EMBA CUHK EMBA
#CUHKMBA #MBA CUHK MBA
#Innovation #Technology #Entrepreneurship
#DigitalEconomy #DigitalTransformation
#AI #BigData #FinTech #ESG #Platform

Innovation for the New Normal was my theme for today’s sharing with Fujifilm’s customers and friends in an offline and online hybrid mode. Thanks to Fujifilm’s management Alan Chan Jon Chung Oliver LO and many others for their invitation and support.

In particular, I talked about how “Empire can strike back” which means how established and traditional enterprises and SMEs can leverage on innovation and technologies to seize opportunities and fight with or collaborate with tech giants and startups. #CustomerCentricity#Culture#OpenInnovation and #Intrapreneurship are the keys. I also signed a number of my books #數碼力大提升 to the participants today.

Look forward to exploring more collaboration with Fujifilm in the road ahead. Cheers.

#Fujifilm
#Innovation #Technology
#NewNormal
#DigitalTransformation

Thanks to Joe Wan, CEO of #Tricor, for his experience sharing on talents cultivation in the digital era. Also, appreciate  for delivering the workshop on Leadership and Workforce Transformation in the Digital Era Programme. It was a part of our Digital Leadership Series for Executives initiated and designed by me and a number of industry experts and professors for #CUHK.
https://lnkd.in/gZBZmjp

Here are a few key takeaways from Joe’s sharing.

1. How important is “#WHY” and “#PURPOSE“.
We have to help our colleagues know why he or she is here and how important and relevant their contribution is to the company and themselves. If that alignment works well, people will not just stay but also do their best in their jobs.

2. Listen to all levels of employees
Willing to listen to different levels of staff and answer all kinds of questions directly from staff from levels down will earn trust and pick up ideas that senior management can never think of.

3. Transform every employee to be a #startup
Encouraging #intrapreneurship and innovation from the bottom also encourage talents to join you and stay and grow with the company. Joe has supported their teammates to open a cafe which is now in their building and other places.

4. Take exit interview seriously
Not only finding out more about why a colleague leaves, but also offering staff, who are leaving, a final chance to stay. Joe said in the Exit Interview, “If you stay, I can waive the advanced notice for your next resignation if any.” That sincerity is really building another level of trust even the staff finally left. Alumni groups can be very powerful these days as ecosystem collaboration is the key to success in the digital era.

5. Respect each other
Joe asked and enforced every manager to treat their staff with respect. For instance, it is fine for a manager to shout at their staff but never one stands up and the other sits down. A simple gesture means a lot.

All these tips applied well in particular to the young generation. I learned a lot from Joe and Teddy. To thank Joe, I also shared a copy of my book #數碼力大提升 to him.

#CUHKEMBA #CUHKMBA #APIB
CUHK Business School
#DigitalLeadership
#DigitalTransformation
#DigitalEconomy
#DigitalWorkforce

What is the secret sauce of Coca-Cola in the old economy? How about the secret sauce of the leading enterprises in today’s new economy? The answer is customer centricity. How did these enterprises make it? The answer is #Data. These companies are capable of turning data into their customer voice. That differentiates the leaders from the laggards in the digital economy.

Thanks for Hong Kong Association for Customer Service Excellence #HKACE to invite me to share my experience with their members. My main theme was “Turn Data into Our Customer Voice”. I have explained the core relationship of Customer Centricity and Data Literacy using the Left-Right Circle framework. I also introduced how we used our Data Literacy Empowerment Programme #DLEP to empower enterprises to democratize data literacy (data culture, mindset and skills) to the majority of their workforce. Find out more from our OpenCertHub Academy https://lnkd.in/gi6y9mJE

Benson Kwong #Fairwood#大快活, one of the largest fast food chains in Asia, also shared how they made use of data to help their internal customers (colleagues) to solve pain points in the front line. For instance, they used data to find the most effective way to deliver training to different levels of employees. Excellent examples of making use of data for customer excellence.

Appreciate Annie LeungCharles Ho from #HKACE#MTR effort to organize this forum. I hope I have given some insights to them and their members how to leverage on data in their customer services businesses and operations.

#AI#BigData#DataLiteracy
#DigitalTransformation#DigitalEconomy
#CustomerCentricity
#LeftRightCircle
#OpenCertHubAcademy
#OpenCertHub

I had a joyful and meaningful evening with my City University of Hong Kong (CityU) Doctor of Business Adminstration (DBA) alumni and learning partners from cohort 2006 to 2021. I shared my experience to prepare, write and publish a business case on a global basis.

I am so grateful that I have successfully published my case for #HSBC in the world’s largest business case publisher – Ivey Publishing. The case is now globally accessible by all major business schools worldwide through #Ivey Publishing and #Harvard Business Publishing networks.

The topic of my case is – HSBC: Embracing Open Innovation for SMEs. Please find out more here https://lnkd.in/eYUHfTFp. Thank you so much for HSBC teams, my mentor Professor Hubert Pun and many others to fully support this case and make this dream of mine realized.

My drive to share my experience with my fellow DBA friends was that I would like to encourage them to write more cases so that our valuable experience from Hong Kong can be shared with our new generations as well as all executives worldwide.

We do not have enough local cases for our next generation to learn from. Also, not too many leaders in other countries know our Hong Kong best practices and stories. If every DBA, not just DBA from CityU but also PolyU, HKUST, etc. writes a case, we will have hundreds of cases known to the world in a few years. Let’s action, learning partners.

Appreciate all my learning partners joined my sharing session on site and online tonight. We should do more and I will be the audiences of yours next. Thanks Queenie from CityU and Candi from my team to make all arrangements.

#Ivey #IveyPublishing
#HarvardBusinessPublishing
#Case #BusinessCase
#CityuDBA #CityU #DBA
#Innovation #Entrepreneurship #DigitalTransformation
Muammer Ozer Michael C S Wong, PhD DAVID Chung Tai-Wai Fareeda Cassumbhoy Hedy Sat Dr. TANG Monica CK Chan, DBA Dr. Lawrence WONG Venus Tang (鄧麗華) Lynne Sprugel Kuan Thye Sean Dr. Matt Chau Ean Kiam Ng, CFA, CAIA, CFP, FRM, FCCA,CMT, FDP Dr. Rajeev Chib Joyce Lau Leo Yeung Dr. Louis Poon 潘樂鳴博士 (DBA, Chartered Marketer, FinTech) Julia WANG Anna Chan Titania Kwan Dr. Lana Lo Mike Tsui Alvin Leung Dr. Kelvin Wan Gladys Lam and many others.

I am going to deliver a sample EMBA class for CUHK. Let’s explore this hot and important topic together. See you.

My Topic:
Digital Transformation: Opportunities and Challenges for Traditional Industries.

Date & Time:
Dec 17 at 7:30pm

Venue:
CUHK Town Centre at the Bank of America Tower, Admiralty

More information and registration:
https://lnkd.in/gGUm62iM

#CUHK #CUHKEMBA #EMBA
CUHK Business School
#DigitalTransformation
#DigitalLeadership
#DigitalStrategy #Intrapreneurship
#Digital #Technology
Pong Yuen, Howard Lam Chun So