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Building Billion Dollar Ecosystems was the key theme of my panel discussion with the top leaders from #HSBC on the 2nd day of #HongKongFinTechWeek 2021.

I had a team of experienced banking leaders in my panel. Together they are a great representation of not just HSBC but also the incumbent banks. Really thank and appreciate their contributions and sharings:
1. Christina Ong, Head of Business Banking, Hong Kong, HSBC
2. Yvonne Yiu, Managing Director, Head of Global Liquidity & Cash Management, Hong Kong, HSBC
3. Dharini Kannan Hemant, Head of PayMe, HSBC
4. Sami Abouzahr, Head of Customer Wealth, Hong Kong, HSBC

We had a full house today. If you have missed it, here are my key takeaways.
1. Align external and internal stakeholders of the ecosystem, such as #FinTech #startups#regulators, internal colleagues like #compliance and #procurement, to focus on customers. Do we know their pain points? Can we solve them effectively and fast enough? Can we collaborate with the ecosystem to achieve these?

2. Culture and practice do impact the effectiveness of the ecosystem collaboration. #Payme was a very important milestone for HSBC not just business but also internal buy-in on how innovation and agile worked. The passion of the Payme team really made a difference to influence the culture of the bank.

3. How we can go beyond banking and empower our customers from their end to end journey and help them see the mutual benefits are very important.

Elephant can dance and change. We can see major banks like HSBC are very determined to make changes to transform themselves into an innovative and digital bank instead of being perceived as a traditional bank. The end game is still who can effectively identify and solve their customers’ pain points fast enough. Value co-creation with the ecosystem is the only way.

Big thank for Jaff Lau Winny So Agnes Tin Noel Yick Cecilia Wong and many other HSBC colleagues to make this wonderful forum happened.

By the way, how do you like my fresh digital look or #DLook? Stay Young! Stay Innovative!

Glad to have a fruitful discussion with elite #FinTech leaders on the theme of #FinancialInclusion on the 1st day of the 2021 Hong Kong FinTech Week #HKFTW #HKFinTechWeek. We had Tat Lee #WeLabBankVenetia Lee #AlipayDavid Rosa #Neat and myself in our panel moderated by Karen Man #BakerMckenzie.

My 3 key takeaways from our panel are:

1. Large FSIs and FinTechs need to be customer centric on empowering the #SMEs and under privileges to make use of finance to change their lives. It is not just a business model to make money but also a very meaningful PURPOSE. That aligns all key stakeholders to collaborate.

2. #Data is key for the success of financial inclusion. #FSI is a regulated industry. Banks need to use #DataScience to seize opportunities and manage the risk of financial inclusion while SMEs can make use of data to identify areas to improve their credit scores.

3. The success of Financial Inclusion needs #DataLiteracy democratization. Data is our customer voice in particular we need to deal with massive number of customers in the financial inclusion market. Every one in FSI needs to be reskilled or upskilled to be a #CitizenDataScientist. Major financial services incumbents are proactively working towards this direction.

See you on the Day 2 (Thu, Nov 4) in the following panel. I will talk to the senior executives of #HSBC on the theme – Building Billion Dollar Ecosystems.
https://lnkd.in/gSPRn_Xx

Hong Kong FinTech Week is back to f2f physical starting tomorrow (Nov 3) and will last for 3 days. Please join me for the two inspiring discussion panels, one with the top #FinTech #Startups in Hong Kong and the other one with one of the world-leading #Incumbent #Bank, in the next 2 days.

Panel 1
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Theme:Reaching the Unreached: Disruptive Technologies Changing the Narrative

Venue: Future stage, Hong Kong FinTech Week, HKCEC (10:30am, Wed)

I will discuss with the financial inclusion leaders in town, Tat Lee #WeLabBankVenetia Lee #AlipayDavid Rosa #Neat and Karen Man #BakerMckenzie on how technology and data have democratised finance and empower more people to make use of finance to change their lives.

Panel 2
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Theme: Building Billion Dollar Ecosystems

Venue: Hong Kong Stage, Hong Kong FinTech Week, HKCEC (10:30am, Thu)

I will discuss with leaders from #HSBCDharini Kannan HemantChristina OngYvonne Yiu and Sami Abouzahr on how to collaborate with the #innovation and #technology #ecosystem to co-create values for customers. Startups, incumbent banks and investors shouldn’t miss this opportunity to learn from HSBC’s valuable experience. Thanks for Jaff Lau and many other HSBC teammates to make this happen.

I cannot wait to learn from the panel speakers and contribute my experience to these 2 panels. Also, many exciting talks, forums, networking, pitching sessions and fun and more..will be there in the next 3 days at the #HKFTW #HKFinTechWeekhttps://lnkd.in/gbdw5bcU

See you there..

How do you like my “Digital Look”? Stay young and stay innovative. We should not call “IT Look” anymore as it not cool or chill enough. It should call “Digital Look” or “D-Look” these days.

Since I have seriously been engaging with the innovation and technology ecosystem worldwide 7 to 8 years ago, I feel younger and more passionate than my last 25 years in the traditional IT industry. If you would like to be younger or look-n-feel at least, stick around the innovation and tech ecosystem.

Feel really grateful and happy to be back to large-scale physical innovation and technology conferences and exhibitions in the 2021 Hong Kong ICT Expo this week and the 2021 Hong Kong FinTech Week next week. More importantly seeing my friends and partners f2f like #OpenCertHub Andy Kwok #B4B Francois Lee #HKTDC Will Li #Arical Clement Tien #CRGroup Dennis Choi #Cyberport Queenie Chang #HKSTP and #ASTRI friends, Emil Chan Paul kk Chan wilson chong and more. Lots of joy and catch-up!

See you around in the upcoming physical events. More to come like 2021 HKICT Awards Ceremony… I have a series of fully packed activities before Christmas. Cheers.

#HKICTExpo
https://lnkd.in/g7UQCttk

#HKFTW #HKFinTechWeek
https://lnkd.in/gNF–y47