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Another bright day today. Apart from the sunny sky today, we did have a fruitful forum with the bright minds from the AI industry and bright talents from the China Everbright Bank Hong Kong Branch #CEBHK. It is a part of our Data Literacy Empowerment Programme #DLEP for CEBHK organized by OpenCertHub Academy #OCHA and Hong Kong Institute of Bankers #HKIB.

Appreciate the valuable insights and experience sharing from our guest speakers. It includes Ken Shih#Saxo#SaxoMarketsCalvin Cheng, CFA#Wizpresso, Daniel Ling #OneConnect, and Edwin Hui#Capco. CEBHK’s C-suite together with their colleagues have actively participated our panel in their beautiful collaborative space. Thank you so much for the full support from Nancy Wu, Fanny Chan, their CEBHK’s C-suite and teammates. Also grateful to have my teammates from OpenCertHub and OpenCertHub Academy for their great effort behind the scene to make this forum an impactful one.

We went through a number of practical use cases, shared some key challenges, explored how to justify investment on AI in financial services. More importantly, how to nurture a data mindset and culture across the banks. It means from top management to all levels of colleagues have to be engaged and use data everyday.

In fact, MIT Slogan has a new article just published in May 2022. The core message is that Data is a team sport and the entire organization is the team. This requires data democratization, the idea that data should be in the hands of every employee.
https://lnkd.in/diqnCF4u. This echoes what we talked about today as well as what my team at OpenCertHub Academy is believing in. We aim to empower employees of an organization at all levels with data literacy. Through the collaboration between the data-literate colleagues from different business units and data experts, their organizations will be able to stay ahead of their competition by unblocking more values from data.

I was impressed by the way Nancy Wu, the Deputy CEO of CEBHK, engaged with us and her colleagues today. Here is how she summarized what she learned today from the forum. Her 3 key takeaways today are.
1. Ecosystem
2. Co-creation
3. Roadmap

With Nancy’s leadership, I am confident that we can effectively empower her teammates with the right data mindset and skills to grow and stay ahead of their competition in the AI Era.

#AI#BigData#DataLiteracy
#DataMindset#DataCulture
#FinancialServices#Banking
#DLEP#OpenCertHub#OpenCertHubAcademy

Feel great to be back to real f2f activity to resume our Data Literacy Empowerment Programme #DLEP for the China Everbright Bank Hong Kong Branch. Thanks for the support and trust from Fanny Chan and her teammates from #CEBHK.
https://lnkd.in/ghYXyJgY

We are so grateful to collaborate with the Hong Kong Institute of Bankers #HKIB to empower and upskill CEBHK colleagues in CEBHK’s digital tranformation journey of becoming a leading data-driven bank.

OpenCertHub Academy and HKIB are joining hands to empower banks in Hong Kong with data literacy to stay competitive and relevant in the digital economy through our flagship Data Literacy Empowerment Programme https://lnkd.in/gi6y9mJE. DLEP aims to democratize data literacy to everyone at all levels with data literacy. CEBHK is one of the great examples on our joint effort.
https://lnkd.in/g_WkmpSW

Thanks for the great effort from my OpenCertHub Academy and HKIB teammates.

#OpenCertHubAcademy #OpenCertHub
#DataLiteracy #DLEP
#DataMindSet #DataCulture
#AI #BigData #Data #DataScience #MachineLearning
#CitizenDataScientist #DataCitizen

I am so grateful to complete my first series of chats with leaders across industries on #DATA in our programme #ToaSirDataTalk#ToaSir講數 in the past few months.

Topics that we talked about:

1. #AI#BigData and #MachineLearning#ML strategies and applications in #Retail#SupplyChain#Engineering#Telecom and #Hospitality.

2. Business models and data monetization

3. Data leadership, culture and mindset across the organization

4. Challenges on culture, organization, ROI, technology, talents, and data governance, data security and privacy, and practical experience to tackle these problems

5. Upskilling colleagues across organization to speak data as second business language (democratize #DataLiteracy to business at all levels)

6. Data talents acquisition, cultivation and retention

Would you like to learn from them? You can now not just #WFH but also #LFH#LearnFromHome. Here you go! You can watch them in #ToaSirDataTalk official website www.ToaSirDataTalk.com.

Thanks again to my guests Dr. Ricky Tsui#ARUPAnna Lin#GS1HKSusanna Chiu#BonjourDaniel Kwong former #CITICTelecom, and Michael Yung#Google. Appreciate support from my teammates from #OpenCertHub#OpenCertHubAcademyAndy KwokEric Luo#HKPC#HKPCAcademyKaren F.Marius Chow, and the production crew🙏👍👏. Great team work!

*** In the MAKING: We have started another series of “Toa Sir Data Talk” with business, innovation and data leaders, e.g. CEO, Chief Data Officer, Chief Digital Officer #CDO, Chief Innovation Officer, Chief Information Officer #CIO#DataScientist, etc. If you are interested to share your data stories, please let me know.

Thanks Patrick Khong‘s leadership and senior management’s vision to transform Hang Seng Bank to be a leading data-driven enterprise. Grateful that we can collaborate together to contribute to the data literacy empowerment journey of the Hang Seng Bank.

Appreciate Hang Seng Bank senior management’s commitment to democratize data literacy to all lines of businesses and speak data as their business language – a must-have for leading enterprises in the digital economy. You have set an inspiring example for many enterprises in Hong Kong.

#DataLiteracy#AI#BigData
#DataCitizen#CitizenDataScientist#DataScientist
#HASE#HangSengBank
#CUHKCUHK Business School
#OpenCertHub#OpenCertHubAcademy

The 2nd episode of our #ToaSirDataTalk#ToaSir講數 interview series is now ready to watch. Our guest speaker this time was Mr. Daniel Kwong, the former Chief Information and Innovation Officer of #CITIC#Telecom.

Daniel shared practical tips and examples to get the most out of data for his company. We also discussed how to acquire, train and engage data scientists. In addition, Daniel shared how to nurture a data culture in his company to get non-IT colleagues across business and operation units to make use of data to seize revenue opportunities and enhance operation efficiency.

Really learned a lot from Daniel. Appreciate his sharing and thank you. That is the key objective of our programme “Toa Sir Data Talk” i.e. invite experienced business and data leaders to share their industry best practices and data strategy on making use of data in their businesses and operations.

To watch the full interview, please click this link https://lnkd.in/ggyDAw7W

To watch our past interviews and stay tuned for future ones, please visit our #ToaSirDataTalk#ToaSir講數 website https://lnkd.in/gPdRNQfn

Let’s beef up our #DataLiteracy together through this series of guest interviews.

#BigData#AI#Data
#DataCitizen#CitizenDataScientist
#DataScientist
#DataLiteracyEmpowermentProgramme#DLEP
#OpenCertHub#OpenCertHubAcademy
#HKPCAcademy#HKPC

#Data is no doubt the most important asset of leading enterprises in the #DigitalEconomy. The best way to learn about the use of data in businesses is to speak with the leaders and data experts in major industries. It was my honour to conduct a series of interviews with the renowned leaders in our “Toa Sir Data Talk” or “Toa Sir講數” programme organized by #OpenCertHub and supported by #HKPCAcademy. Appreciate all the efforts from both teams especially Andy Kwok Karen F. and Marius Chow. The main objective of the programme is to share the best practices of the use of data and strengthen the data literacy of the business leaders, executives and professionals. I am happy to launch our first episode at the beginning of the Year of the Tiger. It is available to watch now in the programme website https://toasirdatatalk.com. The rest of the series will be released in Feb and Mar. You are welcome to watch them and let’s learn together. More elite speakers will be on our programme. Stay tuned. If you have some data experience to share, please let me know and I am more than happy to invite you to our “Toa Sir Data Talk” programme. 1. Anna Lin #SupplyChain #Retail Chief Executive, GS1 Hong Kong https://lnkd.in/gsSYnZFk 2. Daniel Kwong #Telecom Former Chief Information and Innovation Officer, CITIC Telecom CPC 3. Susanna Chiu #NewRetail #eCommerce Executive Director, Bonjour Holdings https://lnkd.in/gHC9HwcD 4. Michael Yung #CustomerLoyalty #Platform #TravelTech Former Head of Digital Product and Technology, Asia Miles https://lnkd.in/ggvNv8BN 5. Dr. Ricky Tsui #Engineering #Design Director of R&D and East Asia, ARUP https://lnkd.in/gmZ6VqMD #ToaSirDataTalk #ToaSir講數 #BigData #AI #DataLiteracy #DataCitizen #CitizenDataScientist #DataScientist #OpenCertHubAcademy #HKPC

It is our honour to collaborate with the Designthinkers Academy #DTA, the world’s leading Design Thinking power house. We are pleased to contribute our expertise to support DTA’s expansion to the mainland China market by blockchaining their highly reputable certificates on our intelligent OpenCertHub platform.

This is only our first milestone. Apart from infrastructure support, we are exploring further collaboration beyond that. Talents with Design Thinking and Data Analytics skills will be super powerful to solve business problems innovatively and analytically. We look forward to further collaborating with DTA in Hong Kong, Mainland and ASEAN.

Appreciate DAVID Chung Tai-WaiTim SchuurmanJeroen Weide, van derDaryl LimInno Man from DTA worldwide for their trust and support. Thanks to our OCH team Andy Kwok Francois Lee and Tony Woo 胡宗显 for their great effort to make it happened. Well done!

#DesignThinking#designthinkers
#DesignThinkerAcademy
DesignThinkers Academy
#DataLiteracy#BigData#AI
#Blockchain
#OpenCertHub#OpenCertHubAcademy
OpenCertHub
OpenCertHub Academy

Grateful that Hang Seng Bank, one of the major banks in Hong Kong, is determined to become a data-driven leader in the financial services. Appreciate the vision and leadership from the bank’s senior management to make this happen. It really sets a great example for Hong Kong companies to treat data as their strategic asset and how data play a game changer role in the Digital Economy.

Apart from data and technology parts, Data Literacy is equally critical for the success of a data-driven enterprise. Apart from English and Chinese, do you speak #Data? According to Gartner, Data is the second business language in the Digital Economy. Every employee, not just data team and IT team, needs to speak data to communicate with, argue with and persuade customers, colleagues, bosses, investors, partners, literally everyone around you. This is one of the top Future Skills ranked by almost all leading research firms.

It is my pleasure and honour having this opportunity to lead and deliver our Data Literacy Empowerment Programme #DLEP to the bank. DLEP aims to democratise data literacy to the majority of the workforce through a series of data literacy executive roundtables, experiential workshops, group projects, mentoring sessions, hackathons and more for the bank. It emphasizes on data mindset and culture, data storytelling, machine learning applications and hands-on experience. Thanks to the trust and support from Hang Seng Bank’s senior management especially the leadership from Patrick Khong, CDO of HASE, my CUHK’s teammates and OpenCertHub Academy’s data experts.

Higher customer expectations on digital experience and keen competition from data savvy banks and FinTech startups are some of key drivers for us to create this DLEP programme. In fact, it happened in not just financial services but also most of the major traditional industries.

If you would like to know more about our DLEP to ride on the journey of becoming a data-driven enterprise, I am happy to share my thoughts with you.

#CUHK#ABIP#CUHKEMBA#CUHKMBACUHK Business School
#HangSengBank#HASE
#FinancialServices#Banking#FinTech
#DataLiteracy#DataDriven
#BigData#AI#MachineLearning
#DataMindset#DataCulture#DataStoryTelling
#OpenCertHub#OpenCertHubAcademy

First of all, I wish all of you have a prosperous, healthy & happy year in 2022. It is time to review 2021 & plan forward.

I was engaged in a few impactful & amazing programs in 2021. I couldn’t have accomplished all these without the trust & support from you all, my partners, friends in the ecosystem & my teammates. Heartfelt thank to all of you. I look forward to collaborating with you even more in 2022 & beyond.

Amazingly, I have done over 120 LinkedIn posts in 2021. It indicated well that our innovation and technology #ecosystem is not just resilient but also vibrant again. To recap 2021, let me share with you my top 12 posts. Really appreciate your support to my sharings posted in the last 12 months.

1. IT PRO Cover Page
Interviewed by IT PRO on my view of the future of HK Innovation & Technology. Thanks to #ITPROhttps://lnkd.in/g3_nWg32

2. 2021 HKICT Awards
It was my honor to be the Chief Judge of the FinTech Award. Thanks to #HKIB & #OGCIOhttps://lnkd.in/gYNU9F7T

3. Hong Kong Corporate Innovation Index
Initiated this project as a founding organizing committee member. Thanks to #CUHK #APIB #HKGCC #Cyberport #HKSTP #HASE #AWS #IBM #SAP #JETCOhttps://lnkd.in/gsttKHHt

4. 2021 Hong Kong FinTech Week
Moderated an inspirational session on #FinTech #Innovation of incumbent banks. Thanks to #HSBChttps://lnkd.in/gy4nweCj

5. HKPC Innopreneurs Forum Series & #ASEAN Market Development Program
Designed & delivered these programs to empower SMEs & startups on digital transformation & market penetration to ASEAN. Thanks to #HKPChttps://lnkd.in/gHMn3HV

6. #GBA Forum with ASTRI & Sun Life
Moderated two GBA forums with #ASTRI & #SunLife. Thanks to #GBABusinessSchool & #CUHKhttps://lnkd.in/geXUkNtq & https://lnkd.in/gKcwZVtk

7. 2021 HKICT Expo
Showcased B4B’s data hackathons & #OpenCertHubAcademy’s Data Literacy Empowerment Program. Thanks to #B4B & #OCHhttps://lnkd.in/gZa2iP4W

8. CityU #HKTech300
Engaged as vetting team and mentor for a major entrepreneurship enablement program in HK. Thanks to #CityUhttps://lnkd.in/gBBrX9za

9. Launched Data Literacy Empowerment #DLEP Forum in Shanghai Commercial Bank
The forum is a part of our #DataLiteracy Empowerment Program which aims to transform enterprises to be data-driven analytical competitors. Thanks to #OpenCertHubhttps://lnkd.in/gAR2-gPy

10. 2021 Hong Kong Book Fair
Launched my book #數碼力大提升 in the 2021 Hong Kong Book Fair. Thanks to #EnrichPublishinghttps://lnkd.in/gBsy3_y

11. Toa Sir Data Talk “#ToaSir講數
Launched a series of talks with leading enterprises on their use of #Data https://lnkd.in/ggvNv8BN

12. Publication of HSBC Business Case
Shared my experience in publishing a case on #HSBC innovation in the world’s leading Case Publisher #IveyPublishing with my CityU DBA alumni & LPs. https://lnkd.in/gdseNXhS

plus another 100+ posts. Isn’t that Amazing! Thankful & grateful to my family & all in my journey. What a memorable year!

What is the secret sauce of Coca-Cola in the old economy? How about the secret sauce of the leading enterprises in today’s new economy? The answer is customer centricity. How did these enterprises make it? The answer is #Data. These companies are capable of turning data into their customer voice. That differentiates the leaders from the laggards in the digital economy.

Thanks for Hong Kong Association for Customer Service Excellence #HKACE to invite me to share my experience with their members. My main theme was “Turn Data into Our Customer Voice”. I have explained the core relationship of Customer Centricity and Data Literacy using the Left-Right Circle framework. I also introduced how we used our Data Literacy Empowerment Programme #DLEP to empower enterprises to democratize data literacy (data culture, mindset and skills) to the majority of their workforce. Find out more from our OpenCertHub Academy https://lnkd.in/gi6y9mJE

Benson Kwong #Fairwood#大快活, one of the largest fast food chains in Asia, also shared how they made use of data to help their internal customers (colleagues) to solve pain points in the front line. For instance, they used data to find the most effective way to deliver training to different levels of employees. Excellent examples of making use of data for customer excellence.

Appreciate Annie LeungCharles Ho from #HKACE#MTR effort to organize this forum. I hope I have given some insights to them and their members how to leverage on data in their customer services businesses and operations.

#AI#BigData#DataLiteracy
#DigitalTransformation#DigitalEconomy
#CustomerCentricity
#LeftRightCircle
#OpenCertHubAcademy
#OpenCertHub