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“Make Something WOW” was the message on the wall behind Michael Yung and I. That was close to what we have talked about. How to make our customers #WOW by smart use of #data?

This was another episode of the #ToaSirDataTalk #ToaSir講數 series organized by #OpenCertHub #OCH. Michael is an veteran in the #TravelTech and #CustomerLoyalty industry. We discussed how to leverage on data in the #B2C and #B2B markets.

Michael has been using data to empower his company to understand their consumers and offer the most suitable products and services to them. Another key customer of this industry is merchants. Michael also makes use of data to help his merchants to design right products and campaigns to their customers. We also talked about the key roles of data in a #platform.

We have discussed how data are being used in the Travel and Customer Loyalty industry. Michael is also an expert in data security. He also shared how to do a proper data governance to protect their customers and his company. We also touched on the challenges and opportunities on cross-border data sharing and #cloud strategies on #BigData and #AI applications. Thank you Michael.

Stay tuned for #ToaSirDataTalk #ToaSir講數. Will share the way to access this series of mine shortly. You don’t want to miss the experience sharing from Michael and other corporate and digital leaders from key industries in #HongKong, Mainland #China Iin particular #GBA and #ASEAN.

Prior episodes of the series:
Susanna Chiu, ED, #Bonjour
https://lnkd.in/gHC9HwcD

The best way to learn how to seize the opportunities of #BigData and #AI is not just reading books or taking training. Rather, we should learn from the industry leaders and practitioners. #OpenCertHub and I have started a series of experience sharing sessions called “Toa Sir Data Talk” or “Toa Sir講數”.

I will talk to the leaders from major industries in Hong Kong, Mainland and Asia on their journey of #DigitalTransformation. In particular, we will explore how #data empowers digital transformation.

Today, I have talked to Susanna Chiu, ED of #Bonjour #卓悦控股, one of the #NewRetail pioneers in Hong Kong and mainland. Susanna has been an innovator throughout her career from IT Audit, Digital TV to Supply Chain and New Retail. She is always a believer of digital innovation.

We discussed how we can make use of data on #Ecommerce #O2O #KOL #Platform #Ecosystem and more. Seeing Is Believing it. Susanna also walked me through their facilities with lots of new initiatives and fun. We both believe that empowering partners, customers and merchants with the power of data analytics is the key to the success of today’s business in the #DigitalEconomy.

Many thanks to Susanna and her teammates in Bonjour. We will continue talking to influential leaders on Data. Stay tuned for #ToaSirDataTalk and #ToaSir講數 on how you can access to this series of experience sharing.

#Insurance opportunities in the Greater Bay Area are tremendeous. To recognize the contribution of insurance companies to the growth of this emerging market, Hong Kong #MetroFinance #MetroRadio had presented a series of awards to the best insurers and talents yesterday. Find out more here:https://lnkd.in/gNT_uTj

Congratulations to all the winners. I was one of the judges there representing the #Innovation and #Technology industry. I was so pleased to present the following awards to #AIA HK – the winner of the Best InsurTech, Best Online Platform & Best Anti-Covid19 Contribution. Impressive! They set a great example on how to make use #BigData#AI & #Platform to create a personalized seemless experience for their customers. To find out more, please watch this video on their #SuperConnect platform here.
https://lnkd.in/gygZUhp

Influential leaders from the insurance industry shared their views on the opportunities and challenges in #GBA. Glad to meet two outstanding leaders of Hong Kong, Dr. Michael Chan 陳裕光博士 & JP Simon Wong 黃家和太平紳士. They were also judges of the awards.

Appreciate #MetroFinance #新城財經台 宋文禧先生, 魏美珍小姐, Alaric Chu 朱子昭 & teammates to organise this great awards. Our #InsurTech #entrepreneurs #startups will surely energize this growth further. Keep it going.

#SME #Digitalisation is not a yes or no question anymore. It is a question of how. Several months ago, I had a discussion with Karen F. & Marius Chow from 香港生產力促進局 #HKPCAcademy on this after I have published my book #數碼力大提升.

How can we bring the wisdom of SME leaders, innovative #entrepreneurs from #startups & #professionals together, and generate sustainable synergy among these experts? How other SMEs, which have just started or not yet begun their digitalisation journey, could learn from this #community of experts? That was the start of this #InnoPreneur #platform.

#HKPC has done a great job to put these all together. You will see experience sharing forums on major industries, #startups solutions showcase for these industries, subject matter experts to interact with audiences in live #KOL style, #eClincs where SMEs can meet experts for #consultation, startup showcase & certainly #training#workshops & site visits.

Please join our 1st #InnoPreneur Forum on #FoodTech #FoodIndustry on Mar 26. HKPC will further share our year-long InnoPreneur Series. All SMEs, startups & #ecosystem stakeholders are welcome to join. Thanks so much for #HKPC teams to make this happen. See you.

Register & find out more from Marius’ post here.
https://lnkd.in/gq-2xvJ

“Every leader needs to be a #DigitalLeader in the #DigitalEconomy.” #Digital is not just an enabler for business but also a #GameChanger for almost all industries. To stay competitive and relevant, every executive and professional need to #reskill and #upskill on their digital leadership instead of leaving it to just #IT colleagues.

A team of well-experienced digital practitioners, innovative entrepreneurs & I, together with my #CUHK teammates, have designed a “Digital Leadership Series for Executives” programme to empower today’s leaders from traditional industries with digital #Mindset#Capability & #DigitalWorkforce management.

The series include 8 two-day modules with lectures, cases, discussions, guests sharing & hands-on workshops. Participants can take one to all of these modules. Topic ranges from #DesignThinking #DigitalMarketing #CustomerEngagement #CorporateInnovation #Entrepreneurship #Agile Development #AI #BigData #Blockchain #Platform.

Good news is that most of these modules are eligible for the #RTTP https://lnkd.in/gwwfXHT funding from the government.

To find out more about this Digital Leadership Series for Executives Programme, please visit https://lnkd.in/gZBZmjp

Appreciate our team’s effort Matthew Chan Teddy Liu KC Tsui Bernard Suen Ivan Ng.

In today’s #DigitalEconomy, executives & professionals have a sense of urgency to master “The Power Duo of AI & Big Data”. In the last 2 days, I delivered an executive class on this. I am so grateful to have a class of highly-engaged students across industries. We had fruitful discussion on the opportunities & challenges of #AI & #BigData. Thanks to my fellow students.

My career journey has been highly related to data from my 1st job in #SiliconValley #Informix #RDBMS to later #BI#DW #BigData & #AI. My key takeaway from this journey is not just technology but also how to make use of data to create value for our customers & capture value for our companies.

The students learned about applications & technologies of AI, #MachineLearning & Big Data through cases #Airbnb#StitchFix #Lemonade #SquirrelAI #Linkedin #Uber #MasterCard.

Big thanks to Jade Tin Hei Lee from #ChowTaiFook and Calvin Cheng, CFA from #Wizpresso to share their experience with our students from a traditional company and a startup perspective respectively.

The Power Duo of AI & Big Data is a module of #CUHK #Digital #Leadership Series Program. #Platform #Strategy is another module. We launched it a few weeks ago as well.
https://lnkd.in/gDWxx4X

#Platform is the KING. The world’s leading companies are running Platform business. SMEs are being replaced by large & small platforms from #startups. How can we compete in #DigitalEconomy?

Why are platforms so powerful? Can we or should we be a platform? How to build, cultivate, operate, govern & sustain a platform profitably? What are capabilities, culture & tech needed? More importantly, what is the best-kept secret of a winning platform?

To master all these, please don’t miss my class “Platform Revolution & Breakthrough” at #CUHK Biz School Asia-Pacific Institute of Biz on Oct 14-15, 2020.

I have talked about Platform in my #EMBA #MBA #Tech #Innovation #Entrepreneurship classes & seminars plus in my new book #數碼力大提升 (Boost up Your Digital Power) https://lnkd.in/g4_RWBE. I will explore deeper in this course with #international & #local cases.

#Corporate #SME #Startup leaders & executives are keen on the course & have already enrolled it. Good news is that the course is eligible for the govt #RTTP scheme & the participants may get #subsidy from the scheme but have to enrol the course quick (2 weeks b4 the class starts) to be qualified.

Overview:
https://lnkd.in/gmzAZBJ

Course brochure:
https://lnkd.in/gjV2pkG

Enroll here:
https://lnkd.in/gFiBt26

Digital Leadership Training Series:
Competing in the Digital Economy: Platform Revolution & Breakthrough Training Programme

 

數字領導力培訓系列:
數碼經濟的核心策略:平台革新與突破」課程

 

What is a platform?  

What do these top companies like Alibaba, Amazon, Apple, Facebook, Google, Netflix, Tencent and Ctrip have in common? Apart from being the world’s highest valuated businesses, they are the world’s most influential platforms.

Defining platforms

Source: https://www.launchworks.co/platform-strategy-illustrated/

By operating as open ecosystems, companies match suppliers of products, services, or content to consumers, and gain enormous value and market share.  These companies, known as multilateral platforms, act as intermediaries, connecting service providers and users to serve users of different needs.

Industrialists, Bankers, Retailers & Entrepreneurs joined hands to share how to deal with and bounce back from the Coronavirus / Covid19. I joined 2 online forums as panel speakers today with the same theme i.e. how to bound back from the downturn due to the Pandemic. The 1st one focused on retailers while the 2nd one was on industrialists, startups & entrepreneurs.

I had a fruitful discussion with Chow Tai Fook’s Kent Wong & Quentin Wong and HKMA’s Dr. Victor Lee on the impact of AI, Platform, Gamification and more on the retail industry.  I also learned a lot from YaTa’s Susanna Wong, Fortress’ Clarice Au, and HKRMA’s Mary Suen.  Susanna made a great point. She said, “2 things that we must invest”.  1st is engagement with colleagues & 2nd is technology.  These investments were well justified & paid off as it helped them overcome this challenging period. The 3 leaders also shared about the unprecedented challenges on Logistics, Agility, Staff Skills, Customer Expectation & how to deal with them.  Excellent sharing.

I also had an insightful exchange with FHKI’s Dr. Daniel Yip, Startup Council’s Jason Chiu & Bryant Chan, and HSBC’s Daniel Chan on opportunities & challenges for startups & opportunities in HK, GBA, SEA & Reindustrialization. Stay tuned for the upcoming DemoFest.

Most of us have been using and engaging with these companies like Alibaba, Amazon, Apple, Facebook, Google, Netflix, Tencent, and Ctrip. What do they have in common? They are not only the world’s highest valuated businesses but also the world’s most influential platforms. The next generation of Fortune500 companies in the decade of 2020 will be mostly platform-based businesses such as Airbnb, Grab, Robinhood, Spotify, and more.

What is platform? More importantly, what kind of magic do they have to make them so powerful? Platforms, a near-monopolistic business model, are quietly taking over the global economy. These platforms make much of their money not by what they sell but by facilitating the interactions or transactions of others. Traditional product, manufacturers,  brands, and intermediaries (or “the middleman”) incumbents in all major industries are being seriously disrupted by these platforms.

I am going to explore why every one of the businesses has to have the right platform strategy in order to able to compete and even survive in the DigitalEconomy, and how we can formulate a suitable and feasible platform strategy for our businesses even we are a product company now. Stay tuned on April 29.