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Glad to have Mr. Clement Lam, CEO of Sun Life Hong Kong, be my guest on the RTHK radio programme – New Management Thinking 管理新思維. Really appreciate Clement’s sharing and time, and my RTHK partner Jenny Lee. We talked about how insurance companies innovate. While we are seeing some progress in this space, there are still quite a few internal and external challenges to making changes and innovations to this legacy industry. What have we discussed? 1. Sun Life has been in Hong Kong for more than a hundred years (130 years to be exact). Clement shared his experience of how to change the culture of a well-established company with many professionals and legacy culture to encourage and embrace innovation. 2. Leveraging and investing in startups (for example, Sun Life invested in Bowtie) and collaborating with the ecosystem are other topics that we discussed. 3. We also talked about opportunities and challenges for insurance companies in Hong Kong and the GBA. 4. We exchanged ideas on acquiring, cultivating and retaining the right talents, especially for young generations. 5. Leveraging slashers in the Gig and Sharing Economy is becoming a trend and more companies are making use of it. And a lot more.. If you would like to learn more from our discussion, please tune in RTHK1 this coming Sun (Apr 17) from 2 pm to 4 pm. https://lnkd.in/f-X8RaN Update: You can listen to it here now https://lnkd.in/gYddhHHW #insurance #insurtech #healthtech #fintech #startup #ecosystem #Bowtie #RTHK #香港電台 #管理新思維 #NewManagementThinking 永明金融 #SunLife #SunLifeHK #GigEconomy #SharingEconomy #GBA #GreaterBayArea CUHK Business SchoolCUHK EMBA#CUHK #CUHKEMBA #EMBA Andrew Chan Pong Yuen, Howard Lam Chun So

Starting from the Year of the Tiger, I will co-host the signature programme New Management Thinking 管理新思維 of #RTHK. I will invite top leaders in town to share their experience on digital transformation and corporate innovation.

I am so grateful that I had Ravel Lai, a veteran in #RetailTech industry, to be my 1st guest of this series. More top leaders will share their experience with us. Stay tuned.

Ravel has been applying technologies for retailers in all kinds from shoes, grocery, electronics to restaurants and shopping malls. He is a perfect expert to learn from on how retailers have been making use of technologies to solve problems, seize opportunities and handle crisis like the Covid-19.

We talked about technologies being used to overcome the pandemic. We explored the use of #BigData and #AI in #membership#logistics#eCommerce#O2O#NewRetail#SocialCRM, and more. We also shared on various collaboration examples with startups. Then, we discussed the future of retail and the impact of emerging tech like #MetaVerse and #XR on retail industry.

Don’t miss the opportunity to tune in #RTHK1 #FM926 at 2pm on Feb 20.
https://lnkd.in/f-X8RaN

You can also review our chat through this link after Feb 20.
https://lnkd.in/gYddhHHW

Thank you so much to my CUHK teammates and my mentors Professor Andrew Chan and Professor Pong Yuen, Howard Lam and RTHK teammates.

CUHK Business School CUHK EMBA
#CUHKEMBA
#NewManagementThinking #管理新思維
#DigitalTransformation #CorporateInnovation #Entrepreneurship
#Retail #ShoppingMall #Shopping

“We are not creating a breakthrough technology. We are creating an unforgettable customer experience”. This is what I learned from Jess Mak from HTC. In most of our innovation and technology discussions, we focus pretty much on technological advancement, business models, investments, markets, etc. We seldom talk about the Human Side of technology. It is not just important to our customers and but also to our colleagues. Though we talk a lot on pain points of our customers, engagement with our colleagues, how many of us are doing it well? Jess Mak from HTC brought us her experience on how human centricity 以人為本 can make a difference in Leadership, Marketing, Customer Services, Product Design, Research, Staff Management, etc. To many of us, HTC is a mobile phone maker. In fact, their mission is “We are not creating a breakthrough technology. We are creating an unforgettable customer experience”. Listen to the episode of CUHK EMBA 管理新思維 on RTHK1 FM926 broadcasted on Jul 28, 2019. Professor Andrew Chan, RTHK Fiona and I had a fruitful, interesting and joyful discussion with Jess. I also learned a lot from her. Big thank you to Jess. https://lnkd.in/e9k3nwF