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Back to the RTHK station today for recording another episode of New Management Thinking 管理新思維. Found a classical radio in 1950 there powered by Vaccum Tube. Oh, WOW! That actually made me think about my childhood with my whole family around a radio like this. It was as advanced and luxurious as what we have a 8k TV today. More importantly, a much more warmth and intimacy with my family back then. What a memory! Transforming a city from an old model to a smart city is like improving from a vintage radio to a 8K TV. Let’s talk about Smart City this time and why every citizen in Hong Kong should care about it. Grateful to have Thomson Lai, the Asia Digital Head of AECOM, as my guest for another fruitful episode in the RTHK’s New Management Thinking 管理新思維. #AECOM is one of key contributors in planning and building our city of Hong Kong in the last 60+ years. Received a book from Thomson called “Hong Kong Created Together”. Lots of Hong Kong’s history from nobody to one of the top cities with world-class infrastructure. Thanks the contribution from Thomson and his AECOM 艾奕康 colleagues. We started talking about what a smart city is. Then we discussed what Hong Kong has been doing in the journey of becoming a smart city, how other leading cities are doing, what key stakeholders are in a smart city and how they are empowering our city as a smart city. Certainly we talked about how emerging #technologies and #data are impacting smart cities. Very interesting. You don’t want to miss it. Really appreciate Thomson’s sharing and my RTHK partner Phoebe. My key takeaways are: 1. Citizen centricity 2. Innovation and entrepreneurship 3. Pan-city digital infrastructure If you would like to learn more from Thomson on Smart City now and the future, please tune in RTHK1 on Jun 19 at 2pm. https://lnkd.in/f-X8RaN For previous episodes of the programme, please visit here. https://lnkd.in/dWRkD_x7 #SmartCity #DigitalCity #RTHK #RTHK1 #FM94 #NewManagementThinking #管理新思維 #CUHK #CitizenJourney #MomentsOfLife #Data #BIM #DigitalTwins #AI #IOT #5G #MetaVerse #VR #Innovation #Entrepreneurship #Startups

“We are not creating a breakthrough technology. We are creating an unforgettable customer experience”. This is what I learned from Jess Mak from HTC. In most of our innovation and technology discussions, we focus pretty much on technological advancement, business models, investments, markets, etc. We seldom talk about the Human Side of technology. It is not just important to our customers and but also to our colleagues. Though we talk a lot on pain points of our customers, engagement with our colleagues, how many of us are doing it well? Jess Mak from HTC brought us her experience on how human centricity 以人為本 can make a difference in Leadership, Marketing, Customer Services, Product Design, Research, Staff Management, etc. To many of us, HTC is a mobile phone maker. In fact, their mission is “We are not creating a breakthrough technology. We are creating an unforgettable customer experience”. Listen to the episode of CUHK EMBA 管理新思維 on RTHK1 FM926 broadcasted on Jul 28, 2019. Professor Andrew Chan, RTHK Fiona and I had a fruitful, interesting and joyful discussion with Jess. I also learned a lot from her. Big thank you to Jess. https://lnkd.in/e9k3nwF