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Back to the RTHK station today for recording another episode of New Management Thinking 管理新思維. Found a classical radio in 1950 there powered by Vaccum Tube. Oh, WOW! That actually made me think about my childhood with my whole family around a radio like this. It was as advanced and luxurious as what we have a 8k TV today. More importantly, a much more warmth and intimacy with my family back then. What a memory! Transforming a city from an old model to a smart city is like improving from a vintage radio to a 8K TV. Let’s talk about Smart City this time and why every citizen in Hong Kong should care about it. Grateful to have Thomson Lai, the Asia Digital Head of AECOM, as my guest for another fruitful episode in the RTHK’s New Management Thinking 管理新思維. #AECOM is one of key contributors in planning and building our city of Hong Kong in the last 60+ years. Received a book from Thomson called “Hong Kong Created Together”. Lots of Hong Kong’s history from nobody to one of the top cities with world-class infrastructure. Thanks the contribution from Thomson and his AECOM 艾奕康 colleagues. We started talking about what a smart city is. Then we discussed what Hong Kong has been doing in the journey of becoming a smart city, how other leading cities are doing, what key stakeholders are in a smart city and how they are empowering our city as a smart city. Certainly we talked about how emerging #technologies and #data are impacting smart cities. Very interesting. You don’t want to miss it. Really appreciate Thomson’s sharing and my RTHK partner Phoebe. My key takeaways are: 1. Citizen centricity 2. Innovation and entrepreneurship 3. Pan-city digital infrastructure If you would like to learn more from Thomson on Smart City now and the future, please tune in RTHK1 on Jun 19 at 2pm. https://lnkd.in/f-X8RaN For previous episodes of the programme, please visit here. https://lnkd.in/dWRkD_x7 #SmartCity #DigitalCity #RTHK #RTHK1 #FM94 #NewManagementThinking #管理新思維 #CUHK #CitizenJourney #MomentsOfLife #Data #BIM #DigitalTwins #AI #IOT #5G #MetaVerse #VR #Innovation #Entrepreneurship #Startups

Feel great to be back to real f2f activity to resume our Data Literacy Empowerment Programme #DLEP for the China Everbright Bank Hong Kong Branch. Thanks for the support and trust from Fanny Chan and her teammates from #CEBHK.
https://lnkd.in/ghYXyJgY

We are so grateful to collaborate with the Hong Kong Institute of Bankers #HKIB to empower and upskill CEBHK colleagues in CEBHK’s digital tranformation journey of becoming a leading data-driven bank.

OpenCertHub Academy and HKIB are joining hands to empower banks in Hong Kong with data literacy to stay competitive and relevant in the digital economy through our flagship Data Literacy Empowerment Programme https://lnkd.in/gi6y9mJE. DLEP aims to democratize data literacy to everyone at all levels with data literacy. CEBHK is one of the great examples on our joint effort.
https://lnkd.in/g_WkmpSW

Thanks for the great effort from my OpenCertHub Academy and HKIB teammates.

#OpenCertHubAcademy #OpenCertHub
#DataLiteracy #DLEP
#DataMindSet #DataCulture
#AI #BigData #Data #DataScience #MachineLearning
#CitizenDataScientist #DataCitizen

What a day to start our 1st GS1 HK IoT Industry Advisory Council (IAC) meeting! Today is the date that our HKSAR Government starts relaxing some preventive measures for the Covid. We can now have more choices and freedom to eat, exercise, massage, go to movies, meet up with friends, families and partners, and more.

I am so honoured and grateful to be the new Chairman of the IAC and have a chance to collaborate with two well-experienced Vice-Chairpersons Susanna Shen and Patrick Tsang. Special thanks to Anna Lin and her teammates Julian SinMignone ChengPhilip YK Choi, MBA and more for their great support.

We are so glad that our IoT IAC has great support from the industry. Thanks for Ir Dr Hon LO Wai-kwok, GBS, MH, JP, Member of the Legco Council (Functional Constituency – Engineering) to be one of our honourable advisors. In addition, thanks for the continuous support from Ir. Eric Chan#Cyberport, Dr. Crystal Fok#HKSTP and many other leaders and experts from the industry.

Established in 2013, the Hong Kong Internet of Things Industry Advisory Council brings like-minded companies under the auspices of GS1 Hong Kong together to promote IoT adoption in Hong Kong, uplift the competitiveness of local companies and create an IoT ecosystem in Hong Kong. More about our IAC can be found here https://lnkd.in/gZ3M-NrZ

In the coming years, we will focus on our 3 key pillars. Your contribution and support are welcome and highly appreciated.

1. Sharing of best practices on IoT and related technologies like AIoT, Big Data and Mobility

2. Talents cultivation in various effective formats for small to large companies and the young generation (both technical and business)

3. Policies and standards advisory to the government and professional organizations

In the meantime, enjoy the relaxed environment in Hong Kong with your friends and family. Do keep safe and healthy as well.

#GS1HK#IOT#AIOT#AI
#BigData#Data#DataLiteracy
#Mobility#Connectivity

The 2nd episode of our #ToaSirDataTalk#ToaSir講數 interview series is now ready to watch. Our guest speaker this time was Mr. Daniel Kwong, the former Chief Information and Innovation Officer of #CITIC#Telecom.

Daniel shared practical tips and examples to get the most out of data for his company. We also discussed how to acquire, train and engage data scientists. In addition, Daniel shared how to nurture a data culture in his company to get non-IT colleagues across business and operation units to make use of data to seize revenue opportunities and enhance operation efficiency.

Really learned a lot from Daniel. Appreciate his sharing and thank you. That is the key objective of our programme “Toa Sir Data Talk” i.e. invite experienced business and data leaders to share their industry best practices and data strategy on making use of data in their businesses and operations.

To watch the full interview, please click this link https://lnkd.in/ggyDAw7W

To watch our past interviews and stay tuned for future ones, please visit our #ToaSirDataTalk#ToaSir講數 website https://lnkd.in/gPdRNQfn

Let’s beef up our #DataLiteracy together through this series of guest interviews.

#BigData#AI#Data
#DataCitizen#CitizenDataScientist
#DataScientist
#DataLiteracyEmpowermentProgramme#DLEP
#OpenCertHub#OpenCertHubAcademy
#HKPCAcademy#HKPC

#Data is no doubt the most important asset of leading enterprises in the #DigitalEconomy. The best way to learn about the use of data in businesses is to speak with the leaders and data experts in major industries. It was my honour to conduct a series of interviews with the renowned leaders in our “Toa Sir Data Talk” or “Toa Sir講數” programme organized by #OpenCertHub and supported by #HKPCAcademy. Appreciate all the efforts from both teams especially Andy Kwok Karen F. and Marius Chow. The main objective of the programme is to share the best practices of the use of data and strengthen the data literacy of the business leaders, executives and professionals. I am happy to launch our first episode at the beginning of the Year of the Tiger. It is available to watch now in the programme website https://toasirdatatalk.com. The rest of the series will be released in Feb and Mar. You are welcome to watch them and let’s learn together. More elite speakers will be on our programme. Stay tuned. If you have some data experience to share, please let me know and I am more than happy to invite you to our “Toa Sir Data Talk” programme. 1. Anna Lin #SupplyChain #Retail Chief Executive, GS1 Hong Kong https://lnkd.in/gsSYnZFk 2. Daniel Kwong #Telecom Former Chief Information and Innovation Officer, CITIC Telecom CPC 3. Susanna Chiu #NewRetail #eCommerce Executive Director, Bonjour Holdings https://lnkd.in/gHC9HwcD 4. Michael Yung #CustomerLoyalty #Platform #TravelTech Former Head of Digital Product and Technology, Asia Miles https://lnkd.in/ggvNv8BN 5. Dr. Ricky Tsui #Engineering #Design Director of R&D and East Asia, ARUP https://lnkd.in/gmZ6VqMD #ToaSirDataTalk #ToaSir講數 #BigData #AI #DataLiteracy #DataCitizen #CitizenDataScientist #DataScientist #OpenCertHubAcademy #HKPC

Grateful that Hang Seng Bank, one of the major banks in Hong Kong, is determined to become a data-driven leader in the financial services. Appreciate the vision and leadership from the bank’s senior management to make this happen. It really sets a great example for Hong Kong companies to treat data as their strategic asset and how data play a game changer role in the Digital Economy.

Apart from data and technology parts, Data Literacy is equally critical for the success of a data-driven enterprise. Apart from English and Chinese, do you speak #Data? According to Gartner, Data is the second business language in the Digital Economy. Every employee, not just data team and IT team, needs to speak data to communicate with, argue with and persuade customers, colleagues, bosses, investors, partners, literally everyone around you. This is one of the top Future Skills ranked by almost all leading research firms.

It is my pleasure and honour having this opportunity to lead and deliver our Data Literacy Empowerment Programme #DLEP to the bank. DLEP aims to democratise data literacy to the majority of the workforce through a series of data literacy executive roundtables, experiential workshops, group projects, mentoring sessions, hackathons and more for the bank. It emphasizes on data mindset and culture, data storytelling, machine learning applications and hands-on experience. Thanks to the trust and support from Hang Seng Bank’s senior management especially the leadership from Patrick Khong, CDO of HASE, my CUHK’s teammates and OpenCertHub Academy’s data experts.

Higher customer expectations on digital experience and keen competition from data savvy banks and FinTech startups are some of key drivers for us to create this DLEP programme. In fact, it happened in not just financial services but also most of the major traditional industries.

If you would like to know more about our DLEP to ride on the journey of becoming a data-driven enterprise, I am happy to share my thoughts with you.

#CUHK#ABIP#CUHKEMBA#CUHKMBACUHK Business School
#HangSengBank#HASE
#FinancialServices#Banking#FinTech
#DataLiteracy#DataDriven
#BigData#AI#MachineLearning
#DataMindset#DataCulture#DataStoryTelling
#OpenCertHub#OpenCertHubAcademy

What is the secret sauce of Coca-Cola in the old economy? How about the secret sauce of the leading enterprises in today’s new economy? The answer is customer centricity. How did these enterprises make it? The answer is #Data. These companies are capable of turning data into their customer voice. That differentiates the leaders from the laggards in the digital economy.

Thanks for Hong Kong Association for Customer Service Excellence #HKACE to invite me to share my experience with their members. My main theme was “Turn Data into Our Customer Voice”. I have explained the core relationship of Customer Centricity and Data Literacy using the Left-Right Circle framework. I also introduced how we used our Data Literacy Empowerment Programme #DLEP to empower enterprises to democratize data literacy (data culture, mindset and skills) to the majority of their workforce. Find out more from our OpenCertHub Academy https://lnkd.in/gi6y9mJE

Benson Kwong #Fairwood#大快活, one of the largest fast food chains in Asia, also shared how they made use of data to help their internal customers (colleagues) to solve pain points in the front line. For instance, they used data to find the most effective way to deliver training to different levels of employees. Excellent examples of making use of data for customer excellence.

Appreciate Annie LeungCharles Ho from #HKACE#MTR effort to organize this forum. I hope I have given some insights to them and their members how to leverage on data in their customer services businesses and operations.

#AI#BigData#DataLiteracy
#DigitalTransformation#DigitalEconomy
#CustomerCentricity
#LeftRightCircle
#OpenCertHubAcademy
#OpenCertHub

It was the Friday night before the Christmas. People will usually go out shopping, gathering and having fun. Really appreciate the participants who came tonight to my talk to learn about digital transformation. I saw not only some new faces but also my #EMBA students who came with their other halves to learn together. Thanks Anita Chan, Cecilia, .. Impressive and encouraging.

Also thank those on Zoom like my DBA learning partner Fareeda Cassumbhoy. Hope all of you got some inspiration from my talk and at the same time enjoying your favorite wine at home in Friday night.

Today’s talk was a CUHK EMBA Sample class organized by our EMBA directors Pong Yuen, Howard LamChun So and their teammates. Thanks for their effort and the great learning attitude of our participants. Over 250 registrations for this session. Wow… we are back!

I asked every participant to drop down 3 words as tonight’s key takeaways. Words like #Data#Innovation#Customer#Urgency#Relevancy#Ecosystem#Platform, and more came out. I was impressed by how much they were inspired in only a little bit over 60 mins. Really appreciate their effort.

How about you? What are your three magic words on digital transformation?

Thank you to all and have a great weekend. Let’s get ready to celebrate Christmas Eve next week.

#DigitalTransformation
#CUHK #CUHKEMBA
CUHK Business School

Congrats to all winners of the Best HR Awards 2021 organized by #CTGoodJobs. Lots of innovation from the HR professionals this year. I particularly love the inspiring categories of the awards like GenZ Attraction, HR Digitalization, HR Analytics, Diversity and Inclusion, Top Happiest Culture, Best Change Leadership, and more. It really signified and recognized what really matters in the digital age. More about the award categories and respective winners can be found here:
https://lnkd.in/gaFAN6tj

Thank you for CTGoodJobs, the judges like Jeff Tam Virginia Choi JP and the crew behind the scene. Appreciate Vivienne Wong #HKET and her CTGoodJobs teammates Reo Lam Christine C. Cyrus Chow and more to organize such an inspiring and encouraging Awards for all of us. Well done.

I was grateful to be invited as a keynote speaker of the ceremony. According to a recent #WEF report, in the digitally transformed world, more than 1 billion people need to be upskilled by 2030. HR plays a pivotal role to make it happen. I shared my experience on empowering and upskilling talents on data literacy as it is one of the top Future Skills that every one of us needs to be good at. If you have missed my sharing session or you were there but want to review my key points, please feel free to download my deck here.
https://lnkd.in/g4bax5is

Thanks Miko Cheung for her inspiring speech on “Be my own CHO – Chief Happiest Officer” and Teddy Liu sharing as well. Glad to witness many great HR leaders to receive their recognition there such as Patricia Yeung #McdonaldEliza Ng #hkpcAndy Luk #InformamarketsCeline Chow #DBSHKCaleigh Chan #EY, Stanley Tsui #ASM, Kevin Chu #KaiShing and many others. Also, thanks for my #OpenCertHub and #OpenCertHubAcademy teammates Andy Kwok Eric Luo for their support and effort.

#BestHRAwards2021
#DataLiteracy #Data #BigData #AI
#Upskill #Reskill #FutureSkills
#HR #Talents #HRDigitalization
#DigitalTransformation
#DigitalWorkforce

Glad to have a fruitful discussion with elite #FinTech leaders on the theme of #FinancialInclusion on the 1st day of the 2021 Hong Kong FinTech Week #HKFTW #HKFinTechWeek. We had Tat Lee #WeLabBankVenetia Lee #AlipayDavid Rosa #Neat and myself in our panel moderated by Karen Man #BakerMckenzie.

My 3 key takeaways from our panel are:

1. Large FSIs and FinTechs need to be customer centric on empowering the #SMEs and under privileges to make use of finance to change their lives. It is not just a business model to make money but also a very meaningful PURPOSE. That aligns all key stakeholders to collaborate.

2. #Data is key for the success of financial inclusion. #FSI is a regulated industry. Banks need to use #DataScience to seize opportunities and manage the risk of financial inclusion while SMEs can make use of data to identify areas to improve their credit scores.

3. The success of Financial Inclusion needs #DataLiteracy democratization. Data is our customer voice in particular we need to deal with massive number of customers in the financial inclusion market. Every one in FSI needs to be reskilled or upskilled to be a #CitizenDataScientist. Major financial services incumbents are proactively working towards this direction.

See you on the Day 2 (Thu, Nov 4) in the following panel. I will talk to the senior executives of #HSBC on the theme – Building Billion Dollar Ecosystems.
https://lnkd.in/gSPRn_Xx