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(Hong Kong) CTGoodJobs The Best HR Awards 2021

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Congrats to all winners of the Best HR Awards 2021 organized by #CTGoodJobs. Lots of innovation from the HR professionals this year. I particularly love the inspiring categories of the awards like GenZ Attraction, HR Digitalization, HR Analytics, Diversity and Inclusion, Top Happiest Culture, Best Change Leadership, and more. It really signified and recognized what really matters in the digital age. More about the award categories and respective winners can be found here:
https://lnkd.in/gaFAN6tj

Thank you for CTGoodJobs, the judges like Jeff Tam Virginia Choi JP and the crew behind the scene. Appreciate Vivienne Wong #HKET and her CTGoodJobs teammates Reo Lam Christine C. Cyrus Chow and more to organize such an inspiring and encouraging Awards for all of us. Well done.

I was grateful to be invited as a keynote speaker of the ceremony. According to a recent #WEF report, in the digitally transformed world, more than 1 billion people need to be upskilled by 2030. HR plays a pivotal role to make it happen. I shared my experience on empowering and upskilling talents on data literacy as it is one of the top Future Skills that every one of us needs to be good at. If you have missed my sharing session or you were there but want to review my key points, please feel free to download my deck here.
https://lnkd.in/g4bax5is

Thanks Miko Cheung for her inspiring speech on “Be my own CHO – Chief Happiest Officer” and Teddy Liu sharing as well. Glad to witness many great HR leaders to receive their recognition there such as Patricia Yeung #Mcdonald, Eliza Ng #hkpc, Andy Luk #Informamarkets, Celine Chow #DBSHK, Caleigh Chan #EY, Stanley Tsui #ASM, Kevin Chu #KaiShing and many others. Also, thanks for my #OpenCertHub and #OpenCertHubAcademy teammates Andy Kwok Eric Luo for their support and effort.

#BestHRAwards2021
#DataLiteracy #Data #BigData #AI
#Upskill #Reskill #FutureSkills
#HR #Talents #HRDigitalization
#DigitalTransformation
#DigitalWorkforce

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Latest Events

(HKFTW2021) First Day Panel Discussion in Hong Kong FinTech Week 2021

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Glad to have a fruitful discussion with elite #FinTech leaders on the theme of #FinancialInclusion on the 1st day of the 2021 Hong Kong FinTech Week #HKFTW #HKFinTechWeek. We had Tat Lee #WeLabBank, Venetia Lee #Alipay, David Rosa #Neat and myself in our panel moderated by Karen Man #BakerMckenzie.

My 3 key takeaways from our panel are:

1. Large FSIs and FinTechs need to be customer centric on empowering the #SMEs and under privileges to make use of finance to change their lives. It is not just a business model to make money but also a very meaningful PURPOSE. That aligns all key stakeholders to collaborate.

2. #Data is key for the success of financial inclusion. #FSI is a regulated industry. Banks need to use #DataScience to seize opportunities and manage the risk of financial inclusion while SMEs can make use of data to identify areas to improve their credit scores.

3. The success of Financial Inclusion needs #DataLiteracy democratization. Data is our customer voice in particular we need to deal with massive number of customers in the financial inclusion market. Every one in FSI needs to be reskilled or upskilled to be a #CitizenDataScientist. Major financial services incumbents are proactively working towards this direction.

See you on the Day 2 (Thu, Nov 4) in the following panel. I will talk to the senior executives of #HSBC on the theme – Building Billion Dollar Ecosystems.
https://lnkd.in/gSPRn_Xx

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Latest Events

(Hong Kong) The CPA Conference 2021: Transcending Together

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The #CPA Conference 2021: Transcending Together. Grateful to see that #HKiCPA Hong Kong Institute of Certified Public Accountants has successfully organized their #f2f annual conference today.

It was not easy for sure as we were still having lots of challenges under the Covid-19. Thanks for the leadership from Raymond Chung Ching Cheng, President of the HKiCPA, and his teammates like Rosalind Lee, Horace Ma, Jonathan Ng to organize this event and invited me to be one of the panel speakers. Over 200 members joined this inspiring event. Congratulations.

The conference invited great speakers to share their experience. We really learned a lot from Kenny Sham from #LEGO as well as many others like Edwin Morris from #Jebsen, Teddy Liu. I was impressed how they innovated in the pandemic period. Kenny said that the traffic was dropped from 3,000+ visitors per shop daily down to 3. If you were LEGO, what were you going to do apart from scaling down, cutting cost, etc. They didn’t.

LEGO launched a number of innovative programs like Lego Brick at Home, Cross Girl Virtual Pop-up Store (AR), etc. They performed great in terms of not only sales but also customer engagement, branding, sustainability and staff loyalty. In essence, truly understanding the pains of different customer segments in the pandemic and being able to solve these problems using #innovation and #technology, and the established trust among colleagues made the difference.

I was in another panel on digital transformation. We had experts from the #Accounting and #Finance industry and certainly #DigitalTransformation, including Andrew Lee #EY, Dickman Chiu from #Bitmex, Michael Chan #Vis and Jeffrey Chan #GrantThornton. We agreed that change management, culture, purpose, collaboration and most importantly people are the key for success in digital transformation.

My final recommendation for the audiences was, rather than worrying about #AI may replace some of their jobs, to proactively #upskill themselves, especially on their #DataLiteracy and empower their companies to transform. In the context of this change, both the company and the finance people will have a chance to learn from the journey especially unleashing the power of #data and monetizing data. That experience will benefit not only the company but also the employees for better career options in the #DigitalEconomy.

Great to meet old and new friends there too Venus Tang (鄧麗華) Francis Fong Mandict Wong Johnson Kong and many others.

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Latest Events

(Hong Kong) How Supply Chain and Retail Industries Make Use of Data in Future Decades?

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I am grateful to have Anna Lin #GS1HK as my guest in another episode of the #ToaSirDataTalk #ToaSir講數 series. Anna has been with #GS1 for 30 years and brought standards and rich experience to the #SupplyChain and #Retail industries in Hong Kong and the region.

We talked about how these industries have been making use of #data in the past 3 decades and the future decade. GS1 plays a vital role in #GlobalTrade, #eCommerce and #O2O business. 6 billion GS1 #Barcodes scanned global daily. Data captured in these processes are very useful and powerful.

Anna pointed out that, from the beginning till now, #Digitization was important so everything could be easily managed and tracked in an effective and efficient ways. With processes and standards in place by using technologies like #RFID, #IOT, the next important key step is #DataIntelligence. That is how to make good use of the captured data in our digitization phases to enhance our business, create values for customers and generate innovative business models.

What’s next? #SmartKiosk, #AIOT, #2DBarCode and more will further integrate data from supply chain and retail. Data analytics are the key. GS1 HK and #OpenCertHub shared the same vision. GS1 believes that a standardized barcode and further generation of the standard is the global language of business while OpenCertHub believes that data is the next business language apart from English and your local language.

Both organizations joined hands to launch a series of #BigData certification training to all levels of employees to strengthen their #DataLiteracy so that they unlock the value and power of the data generated in the supply chain and retail. We aim to #reskill and #upskill today’s leaders and workforce with the ability to analyze, communicate and argue with, storytelling about data, and most importantly making decision and taking actions based on data.

Thanks both #GS1HK and #OCH teams. Stay tuned on how to access my “Toa Sir Data talk” with Anna and other episodes in the series.

Susanna Chiu #NewRetail #Bonjour
https://lnkd.in/gHC9HwcD

Michael Yung #CustomerLoyalty #Platform #TravelTech #AsiaMiles
https://lnkd.in/ggvNv8BN

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Latest Events

(Hong Kong) How to make our customers WOW by smart use of data?

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“Make Something WOW” was the message on the wall behind Michael Yung and I. That was close to what we have talked about. How to make our customers #WOW by smart use of #data?

This was another episode of the #ToaSirDataTalk #ToaSir講數 series organized by #OpenCertHub #OCH. Michael is an veteran in the #TravelTech and #CustomerLoyalty industry. We discussed how to leverage on data in the #B2C and #B2B markets.

Michael has been using data to empower his company to understand their consumers and offer the most suitable products and services to them. Another key customer of this industry is merchants. Michael also makes use of data to help his merchants to design right products and campaigns to their customers. We also talked about the key roles of data in a #platform.

We have discussed how data are being used in the Travel and Customer Loyalty industry. Michael is also an expert in data security. He also shared how to do a proper data governance to protect their customers and his company. We also touched on the challenges and opportunities on cross-border data sharing and #cloud strategies on #BigData and #AI applications. Thank you Michael.

Stay tuned for #ToaSirDataTalk #ToaSir講數. Will share the way to access this series of mine shortly. You don’t want to miss the experience sharing from Michael and other corporate and digital leaders from key industries in #HongKong, Mainland #China Iin particular #GBA and #ASEAN.

Prior episodes of the series:
Susanna Chiu, ED, #Bonjour
https://lnkd.in/gHC9HwcD

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Latest Events

(Hong Kong) The first episode of “Toa Sir Data Talk” (ToaSir講數)

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The best way to learn how to seize the opportunities of #BigData and #AI is not just reading books or taking training. Rather, we should learn from the industry leaders and practitioners. #OpenCertHub and I have started a series of experience sharing sessions called “Toa Sir Data Talk” or “Toa Sir講數”.

I will talk to the leaders from major industries in Hong Kong, Mainland and Asia on their journey of #DigitalTransformation. In particular, we will explore how #data empowers digital transformation.

Today, I have talked to Susanna Chiu, ED of #Bonjour #卓悦控股, one of the #NewRetail pioneers in Hong Kong and mainland. Susanna has been an innovator throughout her career from IT Audit, Digital TV to Supply Chain and New Retail. She is always a believer of digital innovation.

We discussed how we can make use of data on #Ecommerce #O2O #KOL #Platform #Ecosystem and more. Seeing Is Believing it. Susanna also walked me through their facilities with lots of new initiatives and fun. We both believe that empowering partners, customers and merchants with the power of data analytics is the key to the success of today’s business in the #DigitalEconomy.

Many thanks to Susanna and her teammates in Bonjour. We will continue talking to influential leaders on Data. Stay tuned for #ToaSirDataTalk and #ToaSir講數 on how you can access to this series of experience sharing.

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Latest Events

(Hong Kong) AI & BigData Forum in Shanghai Commercial Bank

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It was one of the best forums on #AI and #BigData that I have hosted in the recent years where speakers and participants were highly engaged. Thanks for Shanghai Commercial Bank to invite my team #OpenCertHub to co-organize this forum.

#ShanghaiCommercialBank is one of the major banks in Hong Kong. They are passionate about #DigitalTransformation in particular how to become a AI-first data-driven bank.

I have invited top Hong Kong locally-grown AI #startups, multinational consulting firm and Chinese tech-savvy financial group to share with Shanghai Commercial Bank how they have empowered mid-sized banks in Hong Kong, Mainland China and other major economies in Asia. We have talked through AI technologies, application, adoption, challenges, culture, #ecosystem, #data, #reskilling, #upskilling and more.

More importantly, CEO Mr. David Kwok and Board Member Mr. Sunny Cheung fully supported and engaged with us. They asked sensible questions and encouraged their senior management, middle management and young colleagues to proactively participate and have the courage to innovate. More than 250 staff have joined the forum on site and online as well. We also exchanged ideas through networking sessions.

Really appreciate the trust and support from Mr. Kwok, Mr. Cheung and their senior management. Special thanks to Ken Shih #Aqumon, Calvin Cheng, CFA #Wizpresso, Miles Wen (温豪夫) #Fanolabs, Patrick C.S. Fan #beNovelty, Daniel Ling #OneConnect, and Dick Fong. Also thanks my OpenCertHub teammate Andy Kwok and our team for their effort behind the scene.

Hope mid-sized banks in Asia can ride on AI to stay competitive and relevant in the #DigitalEconomy.

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Upcoming & Past Training

(Hong Kong) “Power Duo of AI and Big Data” Training for ICBC Asia

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I was impressed by #ICBC Asia in the way how their senior management took #AI, #BigData and #FinTech seriously. Usually, most of the senior leaders will only stay for 30 minutes of a training class and will excuse themselves from it. This time was very different.
All their top and senior management, including Chairman and Executive Director, actively participated in my AI and Big Data class. Guess what? They stayed till the very end of my class and actively participated in the whole day.

Really appreciate their leadership to demonstrate and lead by example. Their top management believe that continuous learning is the way to stay relevant and competitive in their financial services industry. By doing it themselves, it brings culture change to their colleagues.

My class today was on the Power Duo of AI and Big Data. It is a part of the Digital Leadership Series that I designed and led for the Asia Pacific Institute of Business #APIB of the #CUHK Business School.

I started my class today with a clear message to the ICBC team that they need to speak one more language on the top of Chinese and English in the digital economy. That is #Data. In order to be a #AIFirst and #DataDriven bank, everyone in the company has to have basic to advanced #DataLiteracy. Reskilling them on data is not an option but a necessity.

We then explained the AI and #MachineLearning technologies, business models and data monetization concepts to them. We also explored new AI applications in #FinancialServices and #DataGovernance with them. “Seeing Is Believing It”. I invited Patrick Tsoi, a veteran in #DataScience to use real data to demonstrate the power of Big Data in financial services. Thank you Patrick, ICBC team and CUHK team.

It is just a good start for the #DigitalTransformation for ICBC Asia. It is a journey and we are happy to contribute along with the team.

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Latest Events

(Hong Kong) Knowledge of Design Week 2021

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Thanks to Michael Ng #WeLab Bank, Yvonne Leung #Alipay HK and Ken Lo #SF Supply Chain for their insightful sharing in our panel in the 2021 #KODW Conference. It was organized by the Hong Kong Design Centre (HKDC). We talked about Winning in Hyper-efficient Commerce.

My key takeaways were Relevancy, Experience and Trust. Our panelists shared how they have brought these values to their customers and the key role of #data in achieving these goals.

Appreciate #HKDC team led by Eric Yim Edmund Lee Jillian Lee to organize such a marvelous global conference. More about the conference https://lnkd.in/e9EAmgT

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Latest Events

(Hong Kong) The 2021 KODW Knowledge of Design Week

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Join me on June 24 at 11:15am HKT to have a live discussion with the next generation of leaders in the #DigitalEconomy. Ken Lo #SF Supply Chain, Yvonne L. #Alipay Hong Kong and Michael Ng #WeLab Bank will be with me in a panel of the 2021 #KODW #KnowledgeofDesignWeek organized by the #HKDC #HongKongDesignCentre.

We will talk about how these leaders innovate and empower #eCommerce #ecosystem. #Data are the secret sauce of their success. How are they making use of data? What’s next for these leaders to bring us to the next level of e-commerce in the post pandemic era. Come and join us.
https://lnkd.in/eQjBePj

Launched in 2006, Knowledge of Design Week (KODW) offers an exciting and premier global knowledge platform for local & international #designer, #brand #strategist, business leaders, #entrepreneur, #technologist, #educator & #visionary to share industry insights, trend analysis, creative solutions & game-changing innovation to transform individuals, businesses & the society.

This year’s KODW has invited over 50 global & local leaders to share their knowledge. Find out more about the speakers and programmes here.
https://lnkd.in/e9EAmgT

Thanks Edmund Lee #HKDC for his marvelous leadership throughout the years to make #KODW as a global brand and conference.

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