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DigitalTransformation

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Thanks to Joe Wan, CEO of #Tricor, for his experience sharing on talents cultivation in the digital era. Also, appreciate  for delivering the workshop on Leadership and Workforce Transformation in the Digital Era Programme. It was a part of our Digital Leadership Series for Executives initiated and designed by me and a number of industry experts and professors for #CUHK.
https://lnkd.in/gZBZmjp

Here are a few key takeaways from Joe’s sharing.

1. How important is “#WHY” and “#PURPOSE“.
We have to help our colleagues know why he or she is here and how important and relevant their contribution is to the company and themselves. If that alignment works well, people will not just stay but also do their best in their jobs.

2. Listen to all levels of employees
Willing to listen to different levels of staff and answer all kinds of questions directly from staff from levels down will earn trust and pick up ideas that senior management can never think of.

3. Transform every employee to be a #startup
Encouraging #intrapreneurship and innovation from the bottom also encourage talents to join you and stay and grow with the company. Joe has supported their teammates to open a cafe which is now in their building and other places.

4. Take exit interview seriously
Not only finding out more about why a colleague leaves, but also offering staff, who are leaving, a final chance to stay. Joe said in the Exit Interview, “If you stay, I can waive the advanced notice for your next resignation if any.” That sincerity is really building another level of trust even the staff finally left. Alumni groups can be very powerful these days as ecosystem collaboration is the key to success in the digital era.

5. Respect each other
Joe asked and enforced every manager to treat their staff with respect. For instance, it is fine for a manager to shout at their staff but never one stands up and the other sits down. A simple gesture means a lot.

All these tips applied well in particular to the young generation. I learned a lot from Joe and Teddy. To thank Joe, I also shared a copy of my book #數碼力大提升 to him.

#CUHKEMBA #CUHKMBA #APIB
CUHK Business School
#DigitalLeadership
#DigitalTransformation
#DigitalEconomy
#DigitalWorkforce

What is the secret sauce of Coca-Cola in the old economy? How about the secret sauce of the leading enterprises in today’s new economy? The answer is customer centricity. How did these enterprises make it? The answer is #Data. These companies are capable of turning data into their customer voice. That differentiates the leaders from the laggards in the digital economy.

Thanks for Hong Kong Association for Customer Service Excellence #HKACE to invite me to share my experience with their members. My main theme was “Turn Data into Our Customer Voice”. I have explained the core relationship of Customer Centricity and Data Literacy using the Left-Right Circle framework. I also introduced how we used our Data Literacy Empowerment Programme #DLEP to empower enterprises to democratize data literacy (data culture, mindset and skills) to the majority of their workforce. Find out more from our OpenCertHub Academy https://lnkd.in/gi6y9mJE

Benson Kwong #Fairwood#大快活, one of the largest fast food chains in Asia, also shared how they made use of data to help their internal customers (colleagues) to solve pain points in the front line. For instance, they used data to find the most effective way to deliver training to different levels of employees. Excellent examples of making use of data for customer excellence.

Appreciate Annie LeungCharles Ho from #HKACE#MTR effort to organize this forum. I hope I have given some insights to them and their members how to leverage on data in their customer services businesses and operations.

#AI#BigData#DataLiteracy
#DigitalTransformation#DigitalEconomy
#CustomerCentricity
#LeftRightCircle
#OpenCertHubAcademy
#OpenCertHub

I had a joyful and meaningful evening with my City University of Hong Kong (CityU) Doctor of Business Adminstration (DBA) alumni and learning partners from cohort 2006 to 2021. I shared my experience to prepare, write and publish a business case on a global basis.

I am so grateful that I have successfully published my case for #HSBC in the world’s largest business case publisher – Ivey Publishing. The case is now globally accessible by all major business schools worldwide through #Ivey Publishing and #Harvard Business Publishing networks.

The topic of my case is – HSBC: Embracing Open Innovation for SMEs. Please find out more here https://lnkd.in/eYUHfTFp. Thank you so much for HSBC teams, my mentor Professor Hubert Pun and many others to fully support this case and make this dream of mine realized.

My drive to share my experience with my fellow DBA friends was that I would like to encourage them to write more cases so that our valuable experience from Hong Kong can be shared with our new generations as well as all executives worldwide.

We do not have enough local cases for our next generation to learn from. Also, not too many leaders in other countries know our Hong Kong best practices and stories. If every DBA, not just DBA from CityU but also PolyU, HKUST, etc. writes a case, we will have hundreds of cases known to the world in a few years. Let’s action, learning partners.

Appreciate all my learning partners joined my sharing session on site and online tonight. We should do more and I will be the audiences of yours next. Thanks Queenie from CityU and Candi from my team to make all arrangements.

#Ivey #IveyPublishing
#HarvardBusinessPublishing
#Case #BusinessCase
#CityuDBA #CityU #DBA
#Innovation #Entrepreneurship #DigitalTransformation
Muammer Ozer Michael C S Wong, PhD DAVID Chung Tai-Wai Fareeda Cassumbhoy Hedy Sat Dr. TANG Monica CK Chan, DBA Dr. Lawrence WONG Venus Tang (鄧麗華) Lynne Sprugel Kuan Thye Sean Dr. Matt Chau Ean Kiam Ng, CFA, CAIA, CFP, FRM, FCCA,CMT, FDP Dr. Rajeev Chib Joyce Lau Leo Yeung Dr. Louis Poon 潘樂鳴博士 (DBA, Chartered Marketer, FinTech) Julia WANG Anna Chan Titania Kwan Dr. Lana Lo Mike Tsui Alvin Leung Dr. Kelvin Wan Gladys Lam and many others.

I am going to deliver a sample EMBA class for CUHK. Let’s explore this hot and important topic together. See you.

My Topic:
Digital Transformation: Opportunities and Challenges for Traditional Industries.

Date & Time:
Dec 17 at 7:30pm

Venue:
CUHK Town Centre at the Bank of America Tower, Admiralty

More information and registration:
https://lnkd.in/gGUm62iM

#CUHK #CUHKEMBA #EMBA
CUHK Business School
#DigitalTransformation
#DigitalLeadership
#DigitalStrategy #Intrapreneurship
#Digital #Technology
Pong Yuen, Howard Lam Chun So

I am going to deliver a sample EMBA class for CUHK. Let’s explore this hot and important topic together. See you.

My Topic:
Digital Transformation: Opportunities and Challenges for Traditional Industries.

Date & Time:
Dec 17 at 7:30pm

Venue:
CUHK Town Centre at the Bank of America Tower, Admiralty

More information and registration:
https://lnkd.in/gGUm62iM

#CUHK #CUHKEMBA #EMBA
CUHK Business School
#DigitalTransformation
#DigitalLeadership
#DigitalStrategy #Intrapreneurship
#Digital #Technology
Pong Yuen, Howard Lam Chun So

Congrats to all winners of the Best HR Awards 2021 organized by #CTGoodJobs. Lots of innovation from the HR professionals this year. I particularly love the inspiring categories of the awards like GenZ Attraction, HR Digitalization, HR Analytics, Diversity and Inclusion, Top Happiest Culture, Best Change Leadership, and more. It really signified and recognized what really matters in the digital age. More about the award categories and respective winners can be found here:
https://lnkd.in/gaFAN6tj

Thank you for CTGoodJobs, the judges like Jeff Tam Virginia Choi JP and the crew behind the scene. Appreciate Vivienne Wong #HKET and her CTGoodJobs teammates Reo Lam Christine C. Cyrus Chow and more to organize such an inspiring and encouraging Awards for all of us. Well done.

I was grateful to be invited as a keynote speaker of the ceremony. According to a recent #WEF report, in the digitally transformed world, more than 1 billion people need to be upskilled by 2030. HR plays a pivotal role to make it happen. I shared my experience on empowering and upskilling talents on data literacy as it is one of the top Future Skills that every one of us needs to be good at. If you have missed my sharing session or you were there but want to review my key points, please feel free to download my deck here.
https://lnkd.in/g4bax5is

Thanks Miko Cheung for her inspiring speech on “Be my own CHO – Chief Happiest Officer” and Teddy Liu sharing as well. Glad to witness many great HR leaders to receive their recognition there such as Patricia Yeung #McdonaldEliza Ng #hkpcAndy Luk #InformamarketsCeline Chow #DBSHKCaleigh Chan #EY, Stanley Tsui #ASM, Kevin Chu #KaiShing and many others. Also, thanks for my #OpenCertHub and #OpenCertHubAcademy teammates Andy Kwok Eric Luo for their support and effort.

#BestHRAwards2021
#DataLiteracy #Data #BigData #AI
#Upskill #Reskill #FutureSkills
#HR #Talents #HRDigitalization
#DigitalTransformation
#DigitalWorkforce

Would like to share with you my 3 “brights” today. We all enjoyed a “bright” weather today to kickoff our Digital Leadership Empowerment programme for a group of “bright” talents of China “Everbright” Bank Hong Kong.

The key objective of the programme is to empower China Everbright Bank HK with innovative, data driven, intrapreneurial and agile mindset and capabilities to seize the emerging opportunities and manage the unprecedented challenges in the #DigitalEconomy.

A big thank to Fanny Chan and her teammates to make this happen. I enjoy collaborating with her team. They are not just bright but also positive, passionate and joyful. Also appreciate the great support from #HKIB Carrie Leung and #OpenCertHub Andy Kwok and their teammates.

It is just the start of a fruitful and impactful journey of #upskilling #CEBHK. I am so grateful that we can be a companion with this group of bright minds in the road ahead.

#ChinaEverBrightBank
#中國光大銀行香港分行
#中國光大銀行
#CEBHK #CEB
#DigitalTransformation
#DigitalLeadership
#DataLiteracy #AI #BigData #FinTech
#FutureSkills

The East Meets The West. Our #CUHKEMBA fellow students really experienced it in the last few weekends. Morning on digital and afternoon on Chinese wisdom.

I taught about corporate innovation and digital strategy. Most of today’s digital innovation and strategy wisdom and experience were rooted mainly from the US. Professor Sin #冼日明 taught about traditional Chinese wisdom #易經 that was originated from China. That’s the best of Hong Kong where we can make use of the best wisdom of both worlds. We have been doing our best to bring out the synergistic power of the East and the West.

Thanks for Professor Andrew Chan and Pong Yuen, Howard Lam of #CUHK #CUHKEMBA CUHK Business School CUHK EMBA to make these happened from the very beginning till now.

More details about the classes just over the last few weekends can be found here. Hope to see you soon in our classes and/or other occasions in our ecosystem.

https://lnkd.in/g4sm6Pne

https://lnkd.in/gfX9mXKe

#EastMeetsWest
#Strategy
#DigitalStrategy
#Innovation
#CorporateInnovation
#DigitalTransformation

Just completed teaching a highly engaging #CUHK #EMBA course on corporate innovation in the last few weekends. The main theme was #CorporateInnovation#Intrapreneurship#DigitalTransformation and #EmergingTechnology. My students are all elite leaders and executives from Hong Kong, Macau, Mainland China and overseas across various industries.

Really felt great as our fellow students really contributed to our collective learning. Also felt exhausted as all of us gave in a lot of effort to learn. Really appreciate the growth mindset and learning attitude of our students.

We had gone through a few key best practices and discussed a few real good case studies. This was a special milestone for me as well because I used my own freshly published case study (Nov 9, 2021) on #HSBC #OpenInnovation as one of the key cases to teach this class. Thanks for Daniel Chan Jaff Lau Ada L. Danielle T. and many others in HSBC and Ivey’s professor Hubert Pun to make this case possible. The case is now globally accessible by all major business schools through the world’s top case publisher #IveyPublishing. Here is the link if you would like to learn from it.
https://lnkd.in/eYUHfTFp

I also invited great innovative leaders from corporate and startup worlds to share their experience with my students. Really thank Austin R. Bryan, from #CLP , Kenny Sham from #LEGO and Harris SUN from #RaSpect. After all these, my students had a final project presentation to share their findings and recommendations to the company that they have chosen.

Great insights from my students. I am happy to see that my students came up with great insights and recommendations. I am also grateful that my experience sharings have empowered my students to manage innovation more effectively for their companies and ventures.

Thanks to my #CUHKEMBA teammates Pong Yuen, Howard Lam Chun So and supporting crew behind the scene for their support.
#CUHKEMBA2022
#CUHKEMBA2021
CUHK Business School
CUHK EMBA

Grateful to spend my weekend with elite tech entrepreneurs and business leaders to learn about emerging technologies and business innovation. It is one of my classes in #CUHK Mini MBA Innovative Leadership program. It aims to #upskilling busy executives and #entrepreneurs on the latest #leadership mindset and skills in the #DigitalEconomy through a series of short modules in a few months.
https://lnkd.in/g6Pe4bUM

I particularly like the mix of my class participants. We had quite a few startups’ founders and leaders like #Dayta, tech giants like #AWS, financial services like #HangSengBank, public sector like #HKHousingSociety and major ecosystem enabler like #HKSTP. My class in fact is a mini tech and innovation #ecosystem. One of the most valuable parts of this class was the team discussion and case studies where we could focus on the key aspects that our participants were most concerned and cared about in seizing the opportunities and managing the potential risks in the emerging digital economy.

Thanks for the active participation of all the students. Really enjoyed it and learnt from you all as well.

#CUHKAPIB #MiniMBA
#CUHKMBA #CUHKEMBA
#DigitalLeadership
#DigitalTransformation